Customer Relationship Specialist

Posted 6 Days Ago
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Hiệp Phước, Hồ Chí Minh, VNM
In-Office
Senior level
Logistics
The Role
Supports sales revenue targets and key-account growth by assessing customer needs, coordinating specifications, samples, materials, quotations, inventory, and internal teams. Handles local and overseas customer inquiries, investigates complaints, and leads service-improvement initiatives. Partners with Sales, Customer Service, Planning, Purchasing, Manufacturing, and Korean teams to ensure timely delivery and excellent customer service.
Summary Generated by Built In
Company Description

About Avery Dennison

 

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

 

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA,  SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

 

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

Job Description

1. Support Sales in achieving revenue targets
- Responsible for increasing revenue by achieving sales objectives in existing key accounts
- Uncover and assess customer needs and develop and execute Key Sales Objectives
- Responsible for securing and maintaining business, continually review customer’s service requirement, and coordinate with internal teams.
- Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites /– design and constantly improve forms and electronic communication tools.
- Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units.
- Coordinate with purchasing to develop availability of key materials.

2. Handle customer requirement
- Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.
- Investigate and help resolve customer concerns promptly.
- Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.

3. Coordinate with others department
- Collaborate with Sales, CS, Planning team according to customer expectations.
- Collaborate with Korean team for order migration preparation and local support.
- Work with CS Supervisor/CS Manager to define and lead service improvement projects and execute the improvement plan.

4. Provide excellent service to customer:
- Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up.
- Material and Finished Goods stock planning coordination for key customers
- Standard quotation and discount price set up with Sample Product Development team.

Qualifications

- Bachelor’s degree preferred.
- 4 - 5 years marketing or related experience in Sales, Business Development, Marketing or equivalent.
- Excellent communication and writing skills.
- Excellent analytical, research and report writing skills.
- Details oriented and good follow-up skills.
- Multi-tasking and project management skills.
- Possesses teamwork, leadership and facilitation skills.
- Strong presentation skills and persuasiveness.
- Strong organizational and planning skills.
- Understanding of applicable computer systems, such as Microsoft Office and function specific software.

Skills Required

  • Bachelor’s degree
  • 4–5 years of experience in marketing, sales, business development, or a related field
  • Excellent communication and writing skills
  • Excellent analytical, research, and report-writing skills
  • Strong attention to detail and follow-up skills
  • Multitasking and project-management skills
  • Teamwork, leadership, and facilitation skills
  • Strong presentation and persuasion skills
  • Strong organizational and planning skills
  • Understanding of Microsoft Office and function-specific software

Avery Dennison Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avery Dennison and has not been reviewed or approved by Avery Dennison.

  • Healthcare Strength — Pay and benefits are frequently characterized as decent or good, supported by multiple medical plan options alongside dental, vision, and mental health coverage. Company-paid basic life insurance and short-term disability coverage add to the perceived strength of core protection benefits.
  • Retirement Support — Retirement support is strengthened by an automatic employer contribution plus an additional employer match tied to employee contributions. The availability of an employee stock purchase plan further broadens long-term savings options beyond the 401(k).
  • Parental & Family Support — Family-related support is reinforced through parental leave and dedicated adoption and fertility assistance with a stated benefit amount. Domestic partner eligibility and LGBTQIA+ healthcare support features expand coverage for different family structures.

Avery Dennison Insights

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The Company
HQ: Mentor, OH
16,564 Employees

What We Do

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion.

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