Customer Relationship Officer| Parvathipuram Manyam

Reposted 4 Days Ago
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Parvathipuram Manyam, Andhra Pradesh, IND
In-Office
Junior
Fintech • Software • Financial Services
The Role
Manage branch customer relationships and servicing while ensuring audit and regulatory compliance. Acquire new customers through area mapping, cold calls, and below-the-line activities. Complete accurate account opening and KYC documentation, submit CKYC records, cross-sell insurance and investment products, activate digital banking, and manage assigned customer portfolios, balances, usage, and service requests within required turnaround times.
Summary Generated by Built In

To manage customer servicing and relationship activities through understanding customer requirements, recommending suitable banking solutions, facilitating service delivery and ensuring compliance with regulatory and Bank policies.
 

Responsibilities
  • Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
  • Execute area mapping, cold calls and BTL activities to meet acquisition targets.
  • Complete accurate AOF/KYC and ensure CKYC submission without errors.
  • Cross‑sell insurance/investments and activate digital banking for all new customers.
  • Manage assigned portfolio for balances, usage and service requests within TAT.
Qualifications

Experience Range : 1 to 5 Years (Sales/ Service)

Qualifications : Graduate (Any Specialisation)

Skills Required

  • 1 to 5 years of experience in sales or service
  • Graduate degree in any specialization

CSB Bank Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSB Bank and has not been reviewed or approved by CSB Bank.

  • Fair & Transparent Compensation — Pay is considered fair in certain managerial or target-based roles, with some positions viewed as competitive for the industry. Salaries are consistently reported as paid on time, supporting a baseline of reliability.
  • Strong & Reliable Incentives — Earnings can be strong when sales targets are achieved, indicating meaningful performance-linked upside in some roles.

CSB Bank Insights

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The Company
HQ: Thrissur, Kerala
5,753 Employees
Year Founded: 1920

What We Do

CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.

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