Customer Relationship Manager (Top Secret)

| Washington, DC, USA
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Location: Washington, DC

Remote: ONSITE

Clearance: Top Secret

Duration: Full Time, Day Shift

Summary Description

We are looking for a motivated, results driven and customer-focused professional to support a Customer Relationship and Accounts/Access Management team for a government client. Strong knowledge and experience with Active Directory (AD) and Microsoft Exchange with outstanding troubleshooting skills and attention to detail. Excellent written and spoken communication skills with demonstrated customer service excellence working with VIPs. Understanding of a mission-focused customer and a commitment to supporting the mission.• Support Classified and Unclassified networks• Support VIP customer base including mission-critical teams such as the Operations Center, Crisis Management, and Task Forces

Requirements• 3+ years of demonstrable experience with Active Directory• 2+ years Dept of State experience• Network and SMART Account Management (creation/deletion/transfer/update/track)• Knowledge of Access Control Management (shares/files/databases/SharePoint)• Troubleshooting Account, Profiles and AD Objects• Use of PowerShell Scripts• Familiarity with Microsoft Exchange 2016 and O365, Exchange Admin Center (AD objects such as Shared Mailboxes/Distribution Lists/Contacts/Resource Calendars)• Familiarity with ServiceNow or comparable ticketing system

Hours:• Ability to support 24/7 operations as well as on-call rotation during crises.• Available during government closures and weekends for special projects on as needed basis.

Skills & Requirements Qualifications

At we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers' expectations and enhance the Government's technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.

Improvix Technologies, committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.

More Information on Improvix Technologies
Improvix Technologies operates in the Cloud industry. The company is located in Reston, VA. Improvix Technologies was founded in 2012. It has 53 total employees. To see all 3 open jobs at Improvix Technologies, click here.
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