WOMEN ONLY
As
a Customer Relationship Manager, you will play a pivotal role in
ensuring our clients have a positive and satisfying experience
throughout their entire project journey. You will serve as the primary
point of contact for clients, addressing their needs, resolving
issues, and fostering strong relationships.
Key Responsibilities:
- Client Communication:
- Maintain
regular communication with clients, providing updates on
project progress, addressing inquiries, and resolving
concerns in a timely and professional manner.
- Proactively identify potential issues and take steps to
prevent them from escalating.
- Maintain
regular communication with clients, providing updates on
project progress, addressing inquiries, and resolving
concerns in a timely and professional manner.
- Relationship Building:
- Foster strong
relationships with clients by building trust, understanding
their needs, and exceeding their expectations.
- Conduct regular client satisfaction surveys and feedback
sessions to gather insights and identify areas for
improvement.
- Foster strong
relationships with clients by building trust, understanding
their needs, and exceeding their expectations.
- Project Management
Support:
- Collaborate with the project
management team to ensure smooth project execution and
timely delivery.
- Coordinate with internal
teams (designers, architects, contractors) to address client
requests and resolve issues.
- Collaborate with the project
management team to ensure smooth project execution and
timely delivery.
- Issue Resolution:
- Act as the primary point
of contact for client complaints and concerns.
- Conduct thorough investigations and implement effective
solutions to resolve issues promptly and
satisfactorily.
- Act as the primary point
of contact for client complaints and concerns.
- Customer Service
Training:
- Provide customer service training to
team members to ensure consistent delivery of
high-quality service.
- Provide customer service training to
team members to ensure consistent delivery of
high-quality service.
- Performance Tracking:
- Monitor key performance
indicators (KPIs) related to customer satisfaction, such as
Net Promoter Score (NPS) and customer churn rate.
- Analyze data to identify trends and opportunities for improvement.
- Monitor key performance
indicators (KPIs) related to customer satisfaction, such as
Net Promoter Score (NPS) and customer churn rate.
Requirements
- Bachelor's degree in business administration, customer
service, or a related field.
- Minimum 4 years of
experience in customer relationship management or a similar
role.
- Strong interpersonal and communication skills,
both verbal and written.
- Excellent problem-solving
and conflict resolution abilities.
- Ability to build
rapport and trust with clients.
- Strong
organizational and time management skills.
- Proficiency in customer relationship management (CRM) software.
Benefits
- Competitive salary and benefits
package.
- Opportunities for professional growth and
development.
- Collaborative and supportive work
environment.
Skills Required
- Bachelor's degree in business administration, customer service, or a related field
- At least 4 years of experience in customer relationship management or a similar role
- Strong verbal and written interpersonal and communication skills
- Excellent problem-solving and conflict resolution abilities
- Ability to build rapport and trust with clients
- Strong organizational and time management skills
- Proficiency in customer relationship management software
What We Do
Simran Boparai Archtelier is a globally recognized luxury architecture and design studio specializing in ultra-premium residences, mansions, and legacy estates in India and international markets. Founded by architect Simran Boparai, the firm combines classical European influences with contemporary precision to create timeless, highly personalized homes for ultra-high-net-worth clients, entrepreneurs, and legacy families, with services spanning architecture, interiors, and experiential planning.
