· Implement training strategies with key Global Blue limited KSA merchants to drive DCC revenue.
· Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance.
· Track merchant training and progress in salesforce, providing timely updates against plans and revenue.
· Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals. Identify merchant objectives and offer advice and solutions tailored to their needs.
· Assess possibilities to increase Hit Rate through incentives and merchant events. Organise and implement merchant events to support engagement and loyalty.
· Set and implement Merchant Incentive Targets as required. Monitor the effectiveness of incentive programs and adjust, as necessary.
· Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service.
· Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism. Collaborate with marketing teams to develop promotional materials and campaigns. Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector.
· Prepare regular reports on sales performance, merchant feedback, and market insights. Present findings to senior management and suggest actionable insights.
· Ensure compliance with company policies and industry regulations. Stay updated on regulatory changes and ensure all activities are compliant.
Skills Required
- Experience using Salesforce for tracking merchant engagement and sales
- Experience in merchant or B2B account management or customer relationship management
- Knowledge of Dynamic Currency Conversion (DCC) and payments industry practices
- Ability to design and deliver merchant training and self-service adoption strategies
- Data-driven analytical skills to track performance, prepare reports, and present insights
- Experience planning and executing merchant events and incentive programs
- Ability to collaborate with marketing to tailor campaigns for hotel and restaurant sectors
- Knowledge of and commitment to comply with company policies and relevant industry regulations
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
