The Role
Oversee customer service operations, supervise and train support representatives, handle escalations, monitor service KPIs, analyze customer feedback, and implement service improvements. The role collaborates with sales, marketing, and product teams to improve customer experience, manages CRM and support tools, maintains online data, and ensures compliance with company policies and industry standards.
Summary Generated by Built In
Position -Customer Relationship Manager/Executive
Employment Type -Permanent, Full Time
Experience –Fresher OR 3-4 Years (in water solutionsales - filtration, heating, pumps, treatment, etc.)
Location –Hyderabad (WFH & field work)
Must Key Skills –Customer Service Management
Immediate Joiner(within 30 Days)
Schedule:Day shift
KEY Responsibilities:
● Oversee daily customer service operations and team performance.
● Train, mentor, and develop customer support representatives.
● Handle customer escalations and complex service issues.
● Develop and implement customer service policies and best practices.
● Monitor KPIs such as TAT, response time, resolution rate, and customer satisfactions cores
● Analyze customer feedback to identify service improvement opportunities.
● Collaborate with sales, marketing, and product teams to improve customer experience.
● Manage customer support tools and online data updates.
● Ensure compliance with company policies and industry regulations.
● Stay updated on customer service trends and technologies.
● Supervising and training customer service representatives.
● Developing and implementing customer service policies and procedures.
● Monitoring customer satisfaction and handling escalations.
● Analyzing customer feedback and improving support strategies.
● Collaborating with sales and product teams to enhance customer experience
Requirements
● Proven experience as a Customer Service Manager or Support Lead.
● Strong knowledge or ability to learn and use CRM software.
● Excellent problem-solving and conflict resolution skills.
● Ability to lead, train and motivate a service team.
● Strong communication and interpersonal skills.
● Experience in analyzing customer data and implementing service improvements.
● Ability to handle high-pressure situations and escalations.
● Knowledge of customer service best practices and industry standards.
Benefits
● Health insurance
● Performance and efforts-based incentives
●Travel expenses as per policy
Skills Required
- Fresher or 3–4 years of experience in water solution sales, including filtration, heating, pumps, or treatment
- Proven experience as a Customer Service Manager or Support Lead
- Strong knowledge of, or ability to learn, CRM software
- Excellent problem-solving and conflict-resolution skills
- Ability to lead, train, and motivate a service team
- Strong communication and interpersonal skills
- Experience analyzing customer data and implementing service improvements
- Ability to handle high-pressure situations and escalations
- Knowledge of customer service best practices and industry standards
- Immediate joining within 30 days
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The Company
What We Do
Verifitech provides AI-powered background verification and screening solutions for enterprises. Its platform supports employment background screening, credit verification, exit interview checks, drug checks, and verification services for housekeeping staff. The company uses modern technology to deliver fast, accurate, and compliant background verification reports, serving organizations across sectors including information technology, banking, logistics, finance, manufacturing, and automobiles.
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