Key Responsibilities:
- Support and follow up on service continuity to ensure customer satisfaction.
- Provide assistance and guidance to customers on the use, operation, and application of our services, products, or equipment.
- Manage post-sale follow-up for products and services.
- Process and track service requests, issue reports, complaints, and damage claims, keeping the customer informed until resolution.
- Handle and process service orders.
- Update and maintain customer data in our systems.
- Provide regular reports on customer needs and service offerings.
- Adhere to the agreed-upon work schedule.
- Participate in department meetings as scheduled by the Supervisor.
- Enter daily service data and requests into Salesforce.com®.
- Conduct audits of service cases for closure.
- Assist in the coordination of daily service routes and installations.
- Verify and manage service agreements and contract amendments.
Minimum Requirements
- Bilingual (Spanish and English)
- Proven experience in customer service (minimum 1 year)
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong team collaboration skills and the ability to work with multiple departments
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What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
