PEXA Group Limited

Customer Relationship Lead (14 month contract)

Posted 2 Days Ago

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Brisbane, Queensland, AUS

Hybrid

Mid level

Fintech • Payments • Software • PropTech

The Role

The Customer Relationship Lead will build relationships with key customers in Queensland, resolve issues, promote PEXA products, and facilitate internal collaboration to enhance customer satisfaction and retention.

Summary Generated by Built In

Hi, we’re PEXA

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

A day in the life

As Customer Relationship Lead – QLD, you’ll spend your days building trusted relationships with key practitioner customers across Queensland, including high-value and strategic accounts.

You’ll meet with customers to understand their needs, help resolve issues, share insights, and identify opportunities to increase their use of PEXA products and services. You’ll act as a key connection point between customers and internal teams, including Product, Customer Operations, Marketing and Corporate Affairs, making sure customer feedback is heard and acted on.

You may be facilitating conversations with the QLD Practitioner Advisory Council, supporting industry events, helping customers work through transaction blockers, or partnering with internal teams on product pilots, workshops and new releases.

This role is ideal for someone who enjoys building meaningful relationships, solving problems, influencing outcomes and representing PEXA with professionalism, care and confidence.

About the role

This role exists to strengthen, support and grow PEXA’s relationships with practitioner customers across Queensland. You’ll play an important role in customer retention, satisfaction, product utilisation and customer advocacy.

Key capabilities for success:

Relationship management and stakeholder engagement, particularly with strategic or high-value customers
Customer problem-solving, including the ability to work through issues, queries and blockers to resolution
Influencing, negotiation and communication skills, with the confidence to engage a broad range of customers and stakeholders
Commercial and growth mindset, including identifying customer needs, promoting solutions and converting leads
Property law, conveyancing, PEXA settlement and lodgement, FinTech or PropTech experience, which would be highly regarded

What success looks like (6–12 months):

Building trusted relationships across the Queensland practitioner customer portfolio
Supporting stronger customer engagement, loyalty and satisfaction
Increasing customer utilisation of PEXA products and services
Resolving customer issues in a timely and thoughtful way
Acting as a strong feedback channel between customers and internal PEXA teams
Contributing to industry events, customer forums and stakeholder partnerships

A career at PEXA starts with you!

If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.

Why join us

• Quarterly wellness days to recharge

• Four weeks workcation per year - work from an approved country

• Take the opportunity to purchase up to four weeks additional annual leave per year

• Learn from the best and upskill with PEXA Academy and grow your career

Our commitment to our people and a better future

At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.

We're a proud Circle Back Initiative Employer and commit to responding to every applicant.

Stay Connected

A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.

Skills Required

Relationship management and stakeholder engagement
Customer problem-solving skills
Influencing, negotiation and communication skills
Commercial and growth mindset
Experience in property law, conveyancing, or related FinTech

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The Company

900 Employees

Year Founded: 2010

What We Do

PEXA Group Limited is a world-leading digital property technology and insight solutions business. It operates an electronic lodgement network, a cloud-based platform that enables the secure digital settlement and title registration of property transactions. By connecting lenders, conveyancers, and governments, PEXA streamlines the property ecosystem, reducing friction, risk, and delays to make completions faster, safer, and more predictable for families and businesses across Australia and the UK.