SGS

Customer Relationship Executive

Reposted 13 Days Ago

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Singapore, SGP

In-Office

Mid level

Information Technology • Professional Services • Security • Consulting

The Role

The Customer Relationship Executive coordinates auditor schedules, manages client communications, oversees documentation, and maintains timely updates on scheduling systems while producing monthly reports.

Summary Generated by Built In

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Job Description

Coordinating auditor schedules and managing client requests and updates to auditor schedules.

Specific responsibilities:

Scheduling

Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.
Raise and obtain approval for concession, suspension, and withdrawal of certification where required
Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.
Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.
Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
Arrange access passes for jobs on Jurong Island.
Send job confirmations to clients for initial, renewal, and surveillance audits.
Organize ferry tickets, visa, and transport to Batam/Bintan and Malaysia (if required).
Coordinate with affiliates for international audit jobs.

Auditor Schedule Update

Update allocated auditor information on CertIQ.
Maintain timely updates of auditor schedules on CertIQ.
Record changes in contact information or addresses on CertIQ.

Monthly Reporting

Provide comments on overdue schedules, concessions, and suspension reports.
Update surveillance figures on CertIQ and relevant folders

Qualifications

Min Diploma in Management or related fields
Min 3 years of administration duties

Additional Information

Proficient in MS Office, especially Excel
Ability to work independently.
Excellent customer service skills.
Hardworking, detail-oriented, and meticulous.
Strong communication, negotiation, and interpersonal skills.
Proficient in administrative skills.
Capability to produce timely and accurate monthly reports.

Skills Required

Min Diploma in Management or related fields
Min 3 years of administration duties

SGS Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SGS and has not been reviewed or approved by SGS.

Healthcare Strength — Core medical, dental, and vision coverage is part of the U.S. package and is generally viewed as adequate even if not standout. Company information also underscores healthcare coverage as a standard element of the offering.
Retirement Support — A 401(k) is commonly included in the U.S., and group disclosures reference post‑employment benefit plans in select regions. These components provide a baseline of retirement security beyond core pay.
Strong & Reliable Incentives — Annual incentive/bonus structures are part of the compensation mix and cited positively in some regions and roles. Punctual pay is also highlighted as a plus.