The Role
Manage and enhance visitor experiences at a dairy farm by planning and hosting customer, school, corporate, and influencer visits. Responsibilities include conducting educational tours, coordinating events and refreshments, addressing visitor queries, collecting feedback, supporting marketing content, maintaining schedules and records, and promoting referrals. The role requires strong communication, hospitality, event coordination, organizational skills, and an interest in farming and sustainability.
Summary Generated by Built In
Designation - Customer Relations Executive – Farm Experience
Company Profile
Mittal Group is a well-established business group headquartered in Pune, with a diversified presence across real estate, dairy, and farm operations. Mr. Milk, a part of Mittal Group, is committed to delivering fresh, high-quality dairy products while creating meaningful customer experiences through transparency, education, and farm engagement.
Job Location
Mr. Milk Dairy Farm, Talegaon, Pune
Job Summary
We are looking for a warm, enthusiastic, and customer-focused Customer Relations Executive to manage and enhance the visitor experience at our dairy farm. The ideal candidate will be responsible for planning farm visits, hosting customers, coordinating events, and creating memorable experiences that strengthen customer trust in the Mr. Milk brand.
Key Responsibilities
- Plan, schedule, and conduct customer, school, corporate, and influencer farm visits.
- Welcome visitors and provide engaging tours covering dairy farming, milking processes, animal welfare, hygiene, and sustainability practices.
- Build strong customer relationships, address queries, and collect visitor feedback.
- Coordinate farm events, educational programs, and seasonal activities.
- Ensure excellent hospitality by managing visitor arrangements, refreshments, and product sampling.
- Coordinate with Farm Operations, Marketing, Sales, Customer Support, Security, and Housekeeping teams for smooth execution of visits.
- Capture photos, videos, testimonials, and support marketing content creation.
- Maintain visitor schedules, reports, feedback records, and promotional material inventory.
- Promote customer referrals and ensure a memorable farm experience for every visitor.
Qualifications & Experience
- Graduate in Agriculture, Dairy Technology, Veterinary Science, Hospitality, Rural Management, or any related field.
- 1–3 years of experience in Customer Relations, Hospitality, Events, Farm Tourism, or Agriculture-related roles.
- Candidates with practical farming knowledge or a strong interest in agriculture will be preferred.
- Candidates residing in or around Talegaon will be given preference.
- Willingness to work on weekends and public holidays whenever farm events are scheduled.
Skills Required
- Excellent communication, presentation, and storytelling skills.
- Strong customer service and hospitality mindset.
- Event planning and coordination abilities.
- Passion for farming, sustainability, and rural development.
- Good organizational and interpersonal skills.
- Basic knowledge of MS Office and Google Workspace.
Salary & Benefits
- Salary: As per company standards and candidate experience.
- PF & ESIC benefits (as applicable).
- Paid leaves and statutory benefits.
- Career growth opportunities within Mittal Group.
- Opportunity to work in a unique customer-focused farm environment.
Skills Required
- Graduate degree in Agriculture, Dairy Technology, Veterinary Science, Hospitality, Rural Management, or a related field
- 1–3 years of experience in customer relations, hospitality, events, farm tourism, or agriculture-related roles
- Willingness to work weekends and public holidays when farm events are scheduled
- Excellent communication, presentation, and storytelling skills
- Strong customer service and hospitality mindset
- Event planning and coordination abilities
- Good organizational and interpersonal skills
- Basic knowledge of Microsoft Office and Google Workspace
- Practical farming knowledge or strong interest in agriculture
- Residence in or around Talegaon
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The Company
What We Do
Mittal Group is an Indian business group founded in 1907 that evolved from a small brass mill into a major manufacturer of cases, tubes, cups, coin blanks, medals, strips and foils. Its flagship companies produce small-arms ammunition components, including brass cartridge cases and related products, for prestigious clients worldwide. The group operates across five verticals and employs more than 500 people.
