Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
ARE YOU A GOOD MATCH?
You have a strong background in project execution, with the ability to manage multiple priorities in a fast-paced environment.
You have experience in managing different systems and digital platforms.
You are proactive, change-management oriented, with excellent communication skills to collaborate with global stakeholders and align diverse teams.
You are fluent in English.
WHAT ARE OUR EXPECTATIONS?
Reporting to the CRC Manager, you will be the primary liaison between the Maison, the Customer Relationship Centers (CRC) and the Integration Teams. You will drive the global rollout of strategic tools.
In this function, you will:
- Lead and adapt new CRC systems and tools across regional markets to improve business efficiency.
- Own the systems roadmap, ensuring seamless rollout and supporting teams through operational changes.
- Manage technical and business needs to optimize the client experience, overseeing data analytics and processes to propose actionable improvement plans.
- Ensure system users and ambassadors are thoroughly trained and aligned on all new initiatives.
MORE THAN A JOB...We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.
THE RECRUITMENT PROCESS
Send your application online.
If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the CRC Manager and the E-business Director. Otherwise, you will receive an email to inform you that your application has not been successful.
Skills Required
- Strong background in project execution and ability to manage multiple priorities in a fast-paced environment
- Experience managing different systems and digital platforms
- Proactive, change-management oriented mindset
- Excellent communication skills to collaborate with global stakeholders and align diverse teams
- Fluency in English
- Experience with data analytics and process optimization to propose actionable improvement plans
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
