Customer Relations Representative

Posted 19 Hours Ago
Hiring Remotely in Atlanta, GA
Remote
1-3 Years Experience
Healthtech
The Role
The Customer Relations Representative will assist customers and internal teams with medical equipment orders, troubleshoot issues, and maintain positive relations. This role involves processing orders, communicating product information, and documenting interactions using software systems.
Summary Generated by Built In

Company Description

Summary:


Are you a detail-oriented person who wants to work in a stable company that values a casual work environment and work-life balance? Add to this, the fact that the company manufactures medical equipment which enhances people’s lives. If this sounds like the perfect environment, then you have described a position in our company. For more information about our company, see www.grahamfield.com






Job Description

Position Summary


Be part of the team that helps place and maintain our medical equipment/furniture in hospitals, nursing homes, ambulatory surgery centers, and in the homes of those in need of assistive devices. Assist customers and our internal team, via various telephonic and electronic means with orders, issues, and a variety of customer needs. Reconcile adverse situations while maintaining positive customer relations and following approved customer support policies and procedures. 


General Accountabilities in this Role


    • Process customer orders
  • Communicate product information and performance of products sufficient to answer customer’s basic questions.
  • Trouble shoot basic product issues for customers.
  • Assist customers, including internal customers, with shipping issues.
  • Communicate with internal stakeholders regarding various topics.
  • Document all interactions in the appropriate software system.
  • Handle any permanently assigned special projects.

Qualifications


Summary Job Requirements


  • Associate degree or equivalent combination of education and experience preferred.
  • Excellent interpersonal/communication/problem solving skills (both verbal and written).
  • Bilingual in Spanish is a strong plus.
  • Computer proficiency in Microsoft Office Word and ability to learn other software systems.
  • Strong independent work ethic and ability to multitask.
  • Ability to work 9:30 AM-6:00 PM EST

Additional Information

The Rewards:


  • Fantastic, casual working environment
  • Combination on-site and remote work experience
  • On premises gym
  • Friendly
  • Comprehensive benefit package
  • 401(k) with company match
  • Extremely competitive health insurance plan
  • Vacation and Personal Days
  • Company paid holidays



All qualified applicants will receive consideration for employment without regard to race, color, gender identity or expression, age, religion, height, weight, AIDS/HIV status, intellectual disability, mental disability, physical disability, including but not limited to blindness, unless it is shown that such disability prevents performance of the work involved, medical condition, handicap, national origin, ancestry, sexual orientation, marital status, domestic partnership status, parental status, military status, veteran or military discharge status, political beliefs, organizational affiliations, source of income or housing status or any other status protected by applicable law. GF Health Products, Inc. is a drug free workplace.


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The Company
HQ: Atlanta, GA
182 Employees
On-site Workplace

What We Do

Get to know Graham-Field!

GF Health Products, Inc. ("Graham-Field"​) is one of the world's leading manufacturers of medical products in the health care industry. Graham-Field offers a wide array of over 50,000 items used in hospitals, extended care facilities, clinics and for people being cared for at home.

Graham-Field’s well-known brand names include Everest & Jennings® Wheelchairs; Lumex® Patient Aids and Healthcare Seating; Basic American Medical Products™ Beds and Furnishings; Hausted® Surgical Stretchers and Chairs; John Bunn® Respiratory Products; Labtron® Diagnostic Equipment; Gendron® Bariatric Medical Equipment; Grafco® Medical-Surgical Products; and Lumiscope® Consumer Diagnostics.

Graham-Field’s products and services have been designed to enhance the quality of life of the people that use our products and those that care for them. Our Made in USA Strategy continues to increase the number of products manufactured in the United States to provide customers with more choices and faster delivery times.

Graham-Field is headquartered in Atlanta, GA with manufacturing facilities located in Doraville, GA, Warwick, RI, Fond-du-Lac, WI and High Point, NC. To provide timely delivery, distribution facilities are located in Doraville, GA, Edison, NJ, Hazelwood, MO, Fond-du-Lac, WI and Pico Rivera, CA.

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