The Role
Conduct outbound follow-up calls with automotive service customers, gather feedback, address concerns, escalate issues when necessary, and track customer satisfaction data. The role supports post-visit customer relationships and requires strong communication, reliability, attention to detail, independence, and comfort with call-volume and performance metrics.
Summary Generated by Built In
Advantage Auto Group, is looking for a part-time Customer Relations Representative to join our Service Department team.
What You'll Do
- Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
- Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
- Track and report response data and customer satisfaction trends
- Support the service team in maintaining strong customer relationships post-visit
What We're Looking For
- Excellent phone and interpersonal communication skills
- Comfortable working with performance metrics and call volume targets
- Automotive service or customer service background preferred, not required
- Reliable, detail-oriented, and able to work independently
Details
- Part-time schedule
Skills Required
- Excellent phone and interpersonal communication skills
- Comfort working with performance metrics and call volume targets
- Automotive service or customer service background
- Reliable, detail-oriented, and able to work independently
Am I A Good Fit?
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The Company
What We Do
Advantage Chevrolet of Bridgeview is a Chevrolet dealership serving Bridgeview and the greater Chicagoland area. It helps customers shop for new Chevrolet cars, SUVs, and trucks, as well as pre-owned vehicles, and provides sales guidance and financing options. The dealership also supports vehicle ownership through parts, repair and maintenance services, protection plans, loaner vehicles, and convenient delivery and service pickup options, with a stated focus on customer satisfaction.
