Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, purpose-driven environment? IDEXX is seeking Expressions of Interest from customer-focused professionals who are interested in joining our Customer Relations team in Hamilton, New Zealand.
While we may not have an immediate vacancy available, we're keen to connect with talented individuals who would like to be considered for future opportunities. By submitting an Expression of Interest, you'll join our talent community and be among the first considered when Customer Relations Representative opportunities become available.
In this hybrid role, reporting to the Customer Service Supervisor, you'll be the friendly and knowledgeable first point of contact for our customers, supporting them with our market-leading diagnostic solutions. Your ability to build strong relationships and resolve enquiries with empathy, professionalism, and efficiency will help create positive experiences for our customers and support better outcomes.
Why this role matters:
As a Customer Relations Representative, you play a critical role in delivering the exceptional service experience our customers expect from IDEXX. By providing timely support, building trusted relationships, and helping customers navigate our products and services. Every interaction you have helps strengthen customer confidence, loyalty, and success, making a meaningful difference every day.
In this role:
You will be a key member of a collaborative team delivering premium support to our customers.
You will manage customer enquiries via phone and email, ensuring prompt and effective resolution.
You will maintain accurate customer records and track all interactions and requests within internal systems.
You will build customer loyalty through proactive, caring, and professional engagement.
You will identify opportunities to educate customers on IDEXX products, services, and solutions.
You will provide valuable customer feedback and insights to support continuous improvement initiatives.
You will work within a rotating roster, Monday to Friday between 7:30am and 7:30pm, with occasional Saturday morning shifts.
You will receive comprehensive training on IDEXX products, systems, and processes to support your success.
What you need to succeed:
You are passionate about delivering an exceptional customer experience in a high-volume environment.
You have excellent verbal and written communication skills, with confidence engaging customers over the phone and via email.
You are an effective problem solver who can think critically and respond with empathy and professionalism.
You are self-motivated, adaptable, and able to use initiative while contributing positively within a team environment.
You possess a high level of computer literacy and can quickly learn new information, systems and technologies.
You have strong organisational skills and attention to detail.
Experience within a customer service, contact centre, veterinary, healthcare, scientific, or diagnostic environment will be highly regarded.
An understanding of the veterinary industry or scientific diagnostic services would be advantageous, although full training will be provided.
What you can expect from us:
Meaningful work that supports veterinary professionals and the broader animal health industry.
A flexible hybrid working environment that supports both productivity and wellbeing.
The opportunity to be part of a collaborative, inclusive, and high-performing team.
Competitive compensation package with an annual bonus
Career growth opportunities within a global organisation known for developing and promoting talent from within.
Reward and recognition programmes that celebrate your contributions and achievements.
Paid parental leave to support you and your family through important life moments.
Paid private health insurance, helping you prioritise your health with greater confidence and convenience.
Wellbeing benefits including wellness programmes, fitness reimbursements, and paid volunteer days.
Pet-friendly workplace and up to $500 per year towards diagnostic testing for your pets.
Tenure recognition programmes including additional leave and bonus payments at key career milestones.
Comprehensive onboarding and ongoing learning opportunities to help you succeed.
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via [email protected] or visit https://careers.idexx.com/us/en/anz or https://www.idexx.com.au/en-au to learn more about IDEXX.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Skills Required
- Excellent verbal and written communication skills
- Experience managing customer enquiries via phone and email
- High level of computer literacy and ability to learn new systems
- Strong organisational skills and attention to detail
- Effective problem solving with empathy and professionalism
- Ability to work in a team, be self-motivated and adaptable
- Ability to maintain accurate customer records and use internal systems
- Willingness to work a rotating roster between 7:30am and 7:30pm and occasional Saturday mornings
- Experience in customer service, contact centre, veterinary, healthcare, scientific, or diagnostic environments
- Understanding of the veterinary industry or scientific diagnostic services
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
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