Job Purpose:
Our Customer Relations Project Manager will be responsible for playing a key part in driving business performance both at the local site level and with national accounts. This role leads specific projects from their inception through completion.Job Responsibilities:
● Oversee End-to-End Order Management: Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.● Support Sales & Customer Communication: Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
● Manage Quoting & Profitability: Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
● Coordinate Supply Chain & Lead Times: Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
● Prevent & Manage Backorders: Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.
● Ensure Data & Invoicing Accuracy: Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
● Lead Quality & Testing Programs: Address product or service issues, manage corrective actions, and coordinate sampling/testing programs
● Implement National Programs Locally: Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.
Additional Responsibilities & Qualifications:
● Strong interpersonal skills including customer interface.
● Ability to quickly absorb new knowledge and utilize of new software.
Work Experience:
● 3-5 years of related job experience.● Excellent verbal, written, people, and diplomacy skills are required.● Knowledge of major ERP (enterprise resource planning) software applications such as SAP, Oracle, or PeopleSoft.Education:
● Bachelor's Degree PreferredWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Skills Required
- 3-5 years of related job experience
- Strong interpersonal skills, including customer interface experience
- Excellent verbal, written, people, and diplomacy skills
- Ability to quickly absorb new knowledge and use new software
- Knowledge of major ERP software applications such as SAP, Oracle, or PeopleSoft
- Bachelor's degree
Veritiv Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veritiv Corporation and has not been reviewed or approved by Veritiv Corporation.
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Retirement Support — Retirement offerings include a 401(k) match with immediate vesting and company profit-sharing that enhance long-term savings. Defined benefit/contribution pension options are also referenced, strengthening the retirement package.
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Strong & Reliable Incentives — Profit-sharing for all employees and pay-for-performance programs provide additional earning potential tied to achieving goals. These incentives appear prominently alongside base pay and core benefits.
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Healthcare Strength — Medical, dental, and vision coverage is comprehensive, complemented by life and disability protections. Recent investments kept employee health premiums the same or lower, improving overall value.
Veritiv Corporation Insights
What We Do
Veritiv is a North American leader in business-to-business distribution solutions. We’re a Fortune 500® company with approximately 8,200 employees, $8.3 billion in revenue, and an expansive North American network. A leading provider of packaging, print and paper, publishing, facility solutions and logistics, we serve customers across virtually every industry – including more than half of our fellow Fortune 500 companies. We are shaping our systems and processes to support a successful and sustainable future. We don’t just encourage an entrepreneurial spirit, we embody it.
