The Role
Manage end-to-end customer interactions across phone, WhatsApp, and social media; process orders accurately; coordinate with operations and logistics for timely pickup/delivery; maintain records; resolve and escalate issues; follow up post-service; collect feedback to improve service; represent the brand professionally and uphold service standards.
Summary Generated by Built In
Summary: The Customer Relations Officer plays a vital role in delivering exceptional service experiences by managing end-to-end customer interactions. This position ensures seamless communication from initial inquiry through to service delivery, with a focus on maintaining high service standards and driving customer satisfaction. The Officer serves as the primary point of contact across multiple channels, ensuring accurate order processing, timely coordination with internal teams, and consistent follow-up to foster long-term customer loyalty. By proactively resolving issues, collecting feedback, and representing the brand with professionalism, the role contributes significantly to service excellence and continuous improvement.
Responsibilities:
- Respond to customer inquiries, requests, and complaints via phone, WhatsApp, and social media platforms
- Accurately process customer orders and confirm all service details
- Collaborate with operations and logistics teams to ensure timely pickup and delivery
- Maintain up-to-date and accurate customer records and service documentation
- Resolve customer issues promptly and escalate complex matters when necessary
- Conduct post-service follow-ups to verify satisfaction and address any concerns
- Collect and analyze customer feedback to inform service enhancements
- Stay current with service offerings, pricing structures, and internal processes
- Represent the brand with professionalism and uphold established service standards at all times
Skills Required
- Respond to customer inquiries via phone, WhatsApp, and social media
- Accurately process customer orders and confirm service details
- Coordinate with operations and logistics to ensure timely pickup and delivery
- Maintain up-to-date customer records and service documentation
- Resolve customer issues promptly and escalate complex matters
- Conduct post-service follow-ups and collect customer feedback
- Knowledge of service offerings, pricing structures, and internal processes
- Professional brand representation and adherence to service standards
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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