Customer Relations Manager
Hansel Toyota is looking for an exceptional communicator and problem solver to join our team as Customer Relations Manager.
This position is ideal for someone who is smart, personable, organized, and naturally good at helping people work through problems. You’ll interact with customers, employees, managers, and Toyota representatives while helping resolve concerns, improve communication, and keep things moving throughout the dealership.
Position Type: Full-Time
Location: Fully Onsite at Hansel Toyota in Petaluma, CA
What We’re Looking For
- Excellent verbal and written communication skills
- Strong emotional intelligence and good judgment
- A natural problem solver who learns quickly
- Comfortable handling difficult or frustrated customers
- Organized, dependable, and strong with follow-through
- Able to work independently and take initiative
- Comfortable learning new technology and systems
- Someone who genuinely enjoys helping people
Automotive experience is not required. We can teach the dealership and Toyota systems. We are more interested in finding the right person with the intelligence, communication skills, and personality to succeed in the role.
Hansel Toyota is a family-owned dealership serving Sonoma County for generations. Our philosophy is simple: Caring Drives Us.
Pay Defined: The Customer Relations Manager position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $25.00
Benefits
- 401(k)
- 401(k) employer contributions
- Medical Insurance
- Dental Insurance
- Vision Plan
- Life Insurance
- Flex spending account (FSA)
- Employee discounts on vehicles, service, and parts
Learn More: We are proud to be a family-owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service nine of the most precious brands in the industry. We take a long-term view about investing in our people and the community. We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place.
Our Culture: Caring Drives Us!! We care about three things: making customers feel great, helping our employees succeed, and improving our community! We are intensely competitive and provide an environment in which everyone can be their best. This ensures that our customers get the best experience in the business and our community is a better place.
See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU
Skills Required
- Excellent verbal and written communication skills
- Strong emotional intelligence and good judgment
- A natural problem solver who learns quickly
- Comfortable handling difficult or frustrated customers
- Organized, dependable, and strong with follow-through
- Able to work independently and take initiative
- Comfortable learning new technology and systems
- Genuinely enjoys helping people
- Fully onsite at Hansel Toyota in Petaluma, CA
- Full-time availability
What We Do
Hansel Auto Group is a family-owned and operated multiple-franchise automotive dealership group based in California's North Bay. Founded in 1851, the company specializes in the sale of new and pre-owned vehicles from popular brands and provides comprehensive vehicle maintenance and OEM parts services. They are dedicated to professionalism and integrity, aiming to deliver an exceptional customer experience through their various dealership locations.
