What you will do
Step into a dynamic role at ADT Security in Manchester, where you'll become an essential part of our passionate team as a Customer Relations Coordinator. In this position, you'll take ownership of the entire customer complaint journey—resolving issues with care, precision, and professionalism. Your ability to build meaningful relationships with customers and collaborate seamlessly across internal departments will be key to maintaining our high standards of satisfaction. Every day, you'll contribute to our mission of protecting homes and businesses while delivering the exceptional support our customers rely on.
What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave (pro-rated in hours)
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
How you will do it
Investigate and Resolve: Conduct detailed investigations into customer complaints from initial contact to resolution, following all procedures to ensure satisfaction.
Build Relationships: Maintain effective communication with customers and internal teams to support collaboration and trust.
Document and Report: Accurately record customer interactions and generate regular reports on outcomes and resolutions.
Prioritise and Manage: Organise tasks efficiently to meet deadlines and deliver high-quality service.
What we look for
Required
Exceptional Communication Skills: Confident handling of customer inquiries via phone and email.
Strong Time Management: Ability to juggle multiple priorities with precision.
Attention to Detail: Commitment to accuracy in documentation and reporting.
Customer Service Experience: Previous experience in a similar role or environment.
Preferred
Familiarity with complaint resolution processes.
Experience working in cross-functional teams.
Passion for delivering excellent customer experiences.
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Skills Required
- Exceptional communication skills (phone and email)
- Strong time management and ability to prioritise multiple tasks
- Attention to detail in documentation and reporting
- Previous customer service experience in a similar role or environment
- Familiarity with complaint resolution processes
- Experience working in cross-functional teams
- Passion for delivering excellent customer experiences
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
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