At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Join our well formed and friendly Inbound customer service team working on behalf of Honda.
About the role
In this role as a Customer Service Agent you will be responsible for making warm outbound to Honda car owners, taking Inbound Customer Service Calls, Data Cleansing to make sure the database is accurate and Case Management. There will be an email component to this role.
Key Details
Hybrid working model post training
Paid Training
Commencing July 2026
Part Time position available
Enjoy rotating rosters from Monday - Friday between 9am - 5pm.
Ideal for those seeking diverse work schedules.
You will be required to complete a National Police Clearance
To be successful in this role, you will need to:
Build strong client relationships through effective phone communication and timely responses.
Follow strict compliance regulations to maintain standards.
Consistently deliver exceptional customer service experiences.
Culture & Benefits
Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).
Continuous coaching and support to enhance personal and professional growth.
Abundant pathways for progression.
Inclusive and vibrant team culture that values everyone's uniqueness.
Unlimited 24/7 access to a dependable mental health and well-being platform
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
Apply now to be considered!
Skills Required
- Experience handling inbound customer service calls and making warm outbound calls
- Data cleansing and maintaining accurate customer databases
- Case management skills (tracking and resolving customer cases)
- Email communication and written correspondence skills
- Strong phone communication and relationship-building skills
- Ability to follow strict compliance and regulatory procedures
- Complete a National Police Clearance
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
