Customer Refresh Associate

Posted 5 Hours Ago
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Ebene, Plaine Wilhems, MUS
In-Office
Entry level
Financial Services
The Role
Reviews and refreshes customer KYC records in line with AML policies and regulatory requirements. The role validates documents, screens shareholders and signatories, follows up on missing information, updates core banking systems, identifies mandate changes, and coordinates with customers, front-office, financial crime compliance, risk, and coverage teams. It supports reviews of high- and standard-risk customers, PEPs, management companies, and correspondent banks, ensuring accurate records and timely remediation.
Summary Generated by Built In
Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Overall job purpose
Absa Group Limited is required to conduct a periodic review on all its customers and relationships in accordance with their risk rating under both the local regulatory framework and under the Group Anti-Money Laundering (AML) policy requirements. The key objective of this role is to ensure that the customer information and supporting documents meet the Know Your Customer (KYC) requirements as per the AML policies, supporting standards and applicable legislations.

Job Description

Key accountabilities

Accountability: Operations

  • Review updated documents and information as and when received from clients and front office team.
  • Ensure continuous and timely follow-ups schedules until gaps are resolved.
  • Engage with Coverage/client with regards to the Review exercise.
  • Review entails the remediation exercise of High and Standard Risk Customer, Pep clients, and Management Companies, Correspondent Banking Review for both local and international banks.
  • Perform screening of shareholders/ authorized signatories/ directors via internet search, world check and due diligence.
  • Advise account opening/ Records Management team of any mandate change on signatory.
  • Engage proactively with FCC, IRM, and coverage teams who are the major stakeholders.
  • Review of KYC records on core banking system to ensure completeness of data held on system.
  • Update system to reflect any change in data during the refresh exercise.
  • System and file updates should be completed within deadline.
  • Make use of decision tree as the main guideline for the refresh exercise, whilst ensuring that you are familiar with the relative regulatory guidelines.
  • Visit customers as and when required to collect documents.
  • Liaise with customers for missing documents and follow up on same so as to meet deadline. Perform any other duties as may be required by Team Leader.

Education

Skills Required

  • Familiarity with applicable regulatory guidelines and AML/KYC requirements

Absa Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.

  • Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
  • Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
  • Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.

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The Company
HQ: Riyadh
39,055 Employees
Year Founded: 2018

What We Do

Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.

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