Customer Readiness Project Coordinator

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

** This position does require you to go into the Derry office one day a week.

Position Summary/Objective

The Customer Readiness Specialist is a critical player in partnering with customers to prepare them for their services. The Customer Readiness Specialist will collect information from the customer to understand their internal processes. The Customer Readiness Specialist will also communicate and manage OSVs standard Readiness project methodology insuring our customers are aligned and are meeting key milestones which will require co-ordination.

During the project life cycle, the Customer Readiness Specialist will assist in customer training initiatives to help customers understand their services and how to use OSV’s internal systems successfully. The primary focus of this role is to ensure customer satisfaction during the project phase with a successful transition to our Operations teams upon the customer’s go-live date on services.

Essential Functions/Duties/Responsibilities

• Become an expert in OSV’s Services Readiness Processes and ensure it is used on all customer projects.
• Demonstrate competency and understanding of OSV outsourced services & products globally.  
• Ensure projects are properly planned and monitored and be proactive in all communications.
• Ensure the project(s) meets deliverables on schedule and according to the project scope involving all stakeholders.
• Be comfortable in conducting customer meetings on a regular cadence and explaining OSV’s services in a clear and concise manner.
• Strive to deliver exceptional customer service with zero customer escalations throughout the life cycle of the project.
• Assist with ad hoc projects as needed.

Competencies

• Customer (external) Focused/Responsibilities
• Leadership
• Organizational Skills
• Analytical Thinking
• Results Driven
• Strong Presentation and Communication Skills
• Self- Managing
• Confident
• Accountability
• Integrity
• Problem-Solving
• Teamwork/Collaboration

Supervisory Responsibility

This role does not have any supervisory responsibilities

Qualifications and Experience

• 5 years of customer service experience
• 3 years’ experience managing customer-facing projects. 

• Bachelor’s Degree preferred.
• Workday knowledge is preferred.

Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.