Customer Quality Manager Sr

WHO WE ARE 

We’re a global team of over 20,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service. 

From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.

Whether you’re looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.

WHY WE LOVE IT 

Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.

We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.

HOW YOU WILL DO IT

Purpose Statement: The Customer Quality Manager Sr is responsible to apply expertise in the quality discipline to make quality a positive differentiator for strategic customer accounts. This role takes ownership of the quality relationship with customers driving consistent and high standards of quality through multiple Plexus teams and functions. This is an indirect leadership role where the ability to employ principles of quality will shape product quality within Plexus ultimately leading to increased customer satisfaction.

Key Job Accountabilities:

• Advise customer focused teams and collaborate with customers on methods of process control, process improvement, testing, inspection and change management to ensure existing and new products are free of flaws and function as designed. 
• Represent Quality during contract negotiations creating the most efficient way of applying the Plexus Quality Management System to meet Customer and Regulatory requirements. Support manufacturing sites on interpreting agreements and creating quality plans for cross functional teams to meet or exceed these requirements. Monitor performance of agreed upon terms holding teams accountable and advocating on behalf of Plexus or the Customer when appropriate.
• Trend internal and external quality data to analyze quality performance, identify trends and develop actions to take. Present data analysis, internal or external quality challenges and regulatory changes to Customers and multiple levels within Plexus recommending process, product or service improvements as needed.
• Solve unique and complex problems that have a broad impact on Plexus by collaborating with Customers and leveraging cross functional teams. Share best practices and foster a culture of continual improvement through participation or leadership in targeted events, business reviews and the training of employees in methods of achieving the Plexus Zero Defect Strategy. 
• Coach, teach and mentor quality professionals and leaders in support of Plexus' Best People Strategy ensuring employees receive the development support and feedback needed to realize their full potential. 

Education/Experience Qualifications:

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience.
• A combination of education, experience, and time in field will be taken into consideration, and internal candidates may have distinct requirements tailored to their demonstrated skills and contributions within the organization. 

Other Qualifications:

• Advanced industry experience in development and management of standards such as AS9100, ISO 9001, ISO 13485 is required.

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements. Role may require working individually on tasks with a prolonged focus on written material, working collectively as part of a team of various disciplines and backgrounds and working in multiple software systems

Travel Requirements:

• Less than 40%

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at [email protected]. Please include your contact information and clearly describe how we can help you.

The email address above is for accommodation requests only and cannot be used to inquire about the status of applications.

Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.
Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!