Customer Quality Engineering Manager

About Marvell

Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. 

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. 

Your Team, Your Impact

We are looking for a Customer Quality Engineering Manager to be part of our Automotive Customer Quality Engineering (CQE) team. This position will cover our automotive IC products. The position requires understanding of New Product Introduction (NPI), die and package qualification methods and customer specific quality requirements.
As a CQE, you are the voice of the customer for quality and reliability. You will be the key customer-facing contact to manage customers’ quality requirements and developing customer relationships. You are accountable for the customers' product quality and reliability; identifying plans and driving action to bring Marvell to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and drive the best in class standards within Marvell.

What You Can Expect

• Provide customer quality engineering support for European automotive customers.
• Assess reliability risk, develop and execute to Qualification plans and resolve quality issues.
• Lead cross-functional teams to achieve best in class quality position with customers.
• Be the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and met.
• Host regular customer engagement activities and proactively share quality health assessment of customer products.
• Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement.
• Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team.
• Lead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews).
• Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress.
• Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs).
• Ensure customer requirements are integrated into Marvell's Quality Management System (QMS) and reflected in processes, procedures and standards.

What We're Looking For

• 5+ years of Automotive semiconductor industry experience.
• BS engineering degree. Electrical Engineering and advanced degree preferred.
• 5+ years in a Customer-facing technical engineering role in Quality.
• Technical knowledge on IC assembly processes, manufacturing and reliability qualification experience is preferred.
• Knowledge of automotive industry specs (AEC-Q100, AEC-Q104, IATF16949, ISO9001).
• Working knowledge of APQP, PPAP, PSW documents.
• Working knowledge of semiconductor fabrication and packaging technologies, device physics, quality and reliability.
• Experience in quality and reliability, particularly in automotive grade products.
• Proven ability to intuitively comprehend customer expectations and translate into action.
• Ability to work under tight timeframes, prioritize competing activities, and deliver results.
• Proven ability to effectively collaborate and lead cross-functional teams; find solutions to complex problems.
• Demonstrated track record of delivering results with increasing responsibilities.
• Proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills.
• Ability and willingness to travel up to 10% as needed (domestic and international).

Additional Compensation and Benefit Elements

With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We’re dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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