Customer Quality Engineer

Our Incora Story is really taking off – we’d love you to join us for the journey!

We are currently seeking an exceptional Quality professional to join us as a Customer Quality Engineer at our site in Derby.

As the leading supply chain solutions business in the aerospace industry, our Customers are at the heart of our business.

As a Customer Quality Engineer, you will work with designated customers to provide an accurate review of performance and a quick response to any customer enquiries.

Additionally, you will seek to improve performance to designated customers through robust containment/problem resolution. You will manage time sensitive issues using initiative, accuracy and pace.

You will also conduct audits whilst engaging management in the findings, conclusions and actions, supporting the drive for continuous improvement.

Other key activities of the role are:

• Non-conformance management including containment activity on site at Incora, and at Customer sites when required
• Daily input into MRB (Material Review Board), dealing with both supplier and onsite non-conformance issues and their resolution.
• Support the Supplier Quality team by ensuring that issues are raised in a timely manner along with accurate supporting data to allow a swift resolution.
• Interfacing with the Customer Solutions team to understand mission critical issues that need Quality support to resolve.
• Support the Quality Manager to plan and execute thorough internal audits, preparing audit reports and data to engage the organisation in compliance and process maturity improvement

About You

Ideally you will possess either a HNC or HND in Mechanical or Manufacturing Engineering although we welcome applications from time-served Engineers without either qualification. Sigma or Lean accreditation is desirable but not essential.

You will have experience of problem resolution via root cause analysis and have applied this ideally in the aerospace or automotive sectors. Experience in ‘industrial’ rail sectors is also desirable.

You will be accustomed to meeting customer needs, understanding and actioning customer requirements as and when required.

Possessing an auditor qualification would be highly desirable but not essential.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage – Take ownership for issues and problems.
• Collaboration – Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it

In return we will offer the things that matter:

• Starting salary between £32,000 and £42,000 per annum depending on experience.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.

• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.

• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well

• We want to support you and the people that matter to you with our flexible working and family friendly policies and practices

• Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance

• We believe every little helps by offering a generous discount portal only available to Incora employees

• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency