Customer Quality Engineer

Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and commitment to FLIGHT DECK, our proprietary lean operating model. We attract, develop, and retain industry-leading talent from all backgrounds and cultivate communities where people are respected and empowered to reach their fullest potential. For the people of GE Aerospace, their work isn't just a job. It's their passion and purpose. We work and win as one team, accountable to each other and our customers, and we are always finding a better way to climb higher together. We were meant to fly.
As Customer Quality Engineer you will be the main Avio Aero Product Quality point of contact for an external Customer cluster. You will use your knowledge to understand the Customers contracts and requirements and you will also operate as operational support to make sure Customer's quality requirements are flowed down within the organization.Job Description

Essential Responsibilities

• Guarantee Customer satisfaction through contracts knowledge and application

• Flowdown of Customer’s requirements through the Avio Aero organization

• Execute robust Root Cause & Corrective Actions (RCCA) deployment

• Be the main point of contact for Quality escapes in customers’ activities

• Support Customer visits/meetings and periodical visit at Customer’s facility, if needed

• Apply the Return to Vendor (RTV) process

• Support the development and additional review of quality plans with Customer

• Communicate across the function in area of expertise

• Present to senior leaders both internally and to external Customers

Qualifications/Requirements

• Bachelor's Degree in Engineering field

• Experience in Quality, Engineering, Program Management and/or Manufacturing field

• Ability to read and comprehend technical drawings

• Ability to handle different activities at the same time

• Proficiency in Italian and English, both written and oral

• Work Visa, in accordance with local regulation, is required

Desired Characteristics

• Strong interpersonal and leadership skills

• Ability to communicate clearly and well with external Customers and internally in the Organization.

• Ability to influence others and lead small teams

• Effective problem identification and solution skills

• A previous experience in a Customer facing role is preferred

What we offer

Smart working and work life-balance

Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.

Total Rewards

At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:

• Performance related bonuses and local bonus scheme

• Flexible benefits platform

• Life and injury insurance

• Private medical coverage  

• Employee assistant program

• Employee special awards (service and recognition)   

• Local special agreements and discounts

• English and languages training for you and one member of your family

• Technical, Leadership and development trainings

Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

We are not all the same. Just be Yourself @AvioAero!

Additional Information