Customer Quality Engineer

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

The Customer Quality Engineer evaluates quality issues related to CP (Cardiopulmonary) products released.

With approximately 3,000 employees worldwide and reported sales of $1.1 billion in 2023, LivaNova is a medical innovator that designs, develops and manufactures devices for cardiovascular procedures and neuromodulation. We are a passionate and committed community, united by a desire to create meaningful products and therapies that transform the lives of patients around the world. We do that every day by honoring our values of putting patients first, introducing meaningful innovation, acting with agility, committing to quality and integrity, working collaboratively and inclusively.

This is a great time to be part of LivaNova. Our business is on a growth trajectory, and we have ambitious plans. We are seeking an enthusiastic professional to help us on this exciting journey. Could that be you?
 

ESSENTIAL JOB FUNCTIONS

In Customer Quality department, the Customer Quality Engineer is in charge of:

· Investigation of international customer complaints related to disposable and equipment for cardiopulmonary and autotransfusion applications.

· Coordinate local and international teams for laboratory analyses of returned parts.

· Evaluation of complaints reportability assessment to competent health authority according to international regulations.

· Advanced data analysis by means of consolidated statistical methodologies to support management decision process.

· Implementation of authority demands (e.g., FDA) as well as the coordinating and processing of global corrective action in field.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

· Very good English knowledge (at least C1).

· Ability to Microsoft Office in a team-oriented environment.

· Ability to prepare and manage data and document.

· Organizational skills and have the ability to prioritize and work effectively on multiple tasks.

· Knowledge of statistical data analysis tools will be considered a plus.

· Previous experience in QA Department in a Biomedical company will be considered a plus.

EDUCATION

Master's Degree in Technical & Scientific disciplines (e.g. Biomedical/Electronic/Mechanical Engineering).

EXPERIENCE

Ideally at least 1-3 years of professional experience in the field of quality management.

WE OFFER:

· Consolidated training path.

· Valuable experience in high international context.

· Problem-solving skill enhancement.

· Knowledge and application of international sector regulations (e.g. ISO 13485, FdA 21 CFR, EU MDR).

· Be part of a Quality team that thrives on cross-functional collaboration to drive compliance, innovation, and continuous improvement across the organization.

· Flexibility (smart working time to time).

If you like the sound of the above and feel energized by the idea of making your next job a life-changer, please apply now. We look forward to hearing from you!