Customer Quality Engineer

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The Customer Quality Engineer is responsible for enhancing the customer experience by improving performance of multiple functions within the supply chain.  This position is a liaison with stakeholders from multiple business units, in order to triangulate the issues observed during the installation of products at customer locations by conducting investigations & improvements

Essential Job Functions:

• Responsible for reviewing all field issues during installation and drive improvements across supply chain functions
• Timely resolution of Install quality issues reported
• Interface between field technicians and LnW quality teams on timely quality issues resolution
• Ensure that corrective and preventive actions are taken timely to address any quality issues identified with all the key stakeholders
• Capable to review root cause & corrective actions identified for the effectiveness of issue resolution
• Ensure timely & effective closure of Corrective Actions
• Management of install quality issues Review & Improvement Plans

Qualifications:

Training and/or Experience

• 4-5 years’ of experience in similar Quality Engineering roles
• Expertise in Excel.
• Experience with Oracle.
• Microsoft Office: Visio, Word, PowerPoint, Outlook.

Knowledge, Skills and Abilities:

• Knowledge of math and logical thinking.
• Good communication, presentation, writing, and problem-solving skills.
• Strong analytical skills on quantitative and qualitative data
• Must be detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
• Knowledge of analytical tools

Education:

Bachelor’s Degree in Business or related field preferred

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions:

• This role is 5 days a week in the office. The work conditions are representative and typical of similar jobs in comparable organizations

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses.   As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.