Location:
Mount Pleasant, Pennsylvania, United States of America
Job ID:
R0084336
Date Posted:
2025-03-19
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
Quality Management
Job Schedule:
Full time
Remote:
No
Job Description:
General Information:
Hitachi Energy is renowned worldwide as a specialist for electrical power transmission and distribution. Our high voltage products group, based in Mount Pleasant PA, is active in the production of dead tank breakers and other high voltage components. We ensure the high reliability of our systems by using state-of-the-art tools and methods.
Do you like working in in a complex environment and enjoy providing support to local and global customers in the high voltage products sector? In this challenging role as Customer Quality Engineer, you will coordinate the analysis of failures and identify improvement potential. You will interact with all levels from senior management to the shop floor and bring the voice of the customer into the organization. Does this spark your interest? If you have experience in quality management, project management, product development or engineering in the high voltage sector, apply today and join our team.
Responsibilities:
• Lead root cause analysis of failures on High Voltage Products
• Coordinate customer complaints and ensure a fast and sustainable solution to customer issues.
• Prepare and present reports to internal and external stakeholders
• Develop / monitor KPIs for successful business decisions
• Run improvement projects on specific topics
• Provide technical support for and / or coordinate on-site investigations
• Identify improvements and drive the implementation
• Prepare method statements for troubleshooting cases
Qualifications:
• Bachelor’s degree in engineering (or associate degree with appropriate experience)
• Knowledge of high voltage products or electrical power systems is desirable
• Background in quality function, engineering, manufacturing, product development, or project management
• Ability / experience communicating and resolving complex customer issues
• Proficiency with multiple computer systems such as MS Office, SAP, SharePoint
• Fluent English skills and any other language are beneficial but not required
• Experience in quality management and / or project management will be considered a plus
• Good communication and cultural sensitivity
• Willingness to travel if needed (max. 10%)
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
