Responsible for the successful co-ordination of all customer quality related activities ‘Cradle to Grave’ within the Bradford Plant. Ensuring that Customer Requirements are captured and communicated to all interested parties. Upholding:
Quality objectives for products through the APQP (NPI) process into series manufacture (Achieving the customer APQP deliverables)
On time delivery of customer PPAP samples for new / change products released in the Bradford Plant
Efficient and effective corrective action closure and reporting via the 8D process
Timely and effective reporting, decision making and feedback of warranty /PLR issues
Management and the subsequent approvals of CMS to meet business needs (ie Cost reductions)
APQP / NPI
Responsible for obtaining and cascading the Customer Specific Requirements for the program and converting these into deliverables for the project team / plant
Working closely with the Internal Quality Engineers to effectively validate the manufacturing lines and reporting the status to the customer, ensuring that the APQP elements are fulfilled, such as PFMEA, Process Flow, R@R, Control Plan, MSA, Process capability Studies / R@R analysis etc. up to and including the compilation of the PPAP submission (1-5) to customer (18 elements + CAR)
Accurately complete Customer APQP Status in a timely manner and where necessary using CSR documentation (i.e. Schedule A)
Regularly update the Program Manager, Senior Quality Manager and/or the customer as to the project status and deliverables, with the following KPI’s: ‘on time delivery of PPAP’ and ‘right first time PPAP approval’
Series / Warranty
Ensure customer requirements are captured, maintained and known throughout relevant departments.
Co-ordinate the process of Customer Perception, Feedback and data alignment
Carry out process audits to IATF16949 when required / trained
Responsible for ensuring that all actions contribute positively to the Company’s overriding objective of quality by complying at all times with any relevant procedure, which pursues this aim.
Co-ordinate the customer complaint handling process from notification to closure and customer approval (i.e. 8D process).
Maintain accurate PPAP records (18 elements + CAR) in accordance with CSR’s
Submit regular monthly reports / data as defined by the Quality Manager(s)
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