As we continue to expand into high-volume manufacturing to support our global customer base, we have an excellent opportunity for a Customer Quality Engineer to join the growing Pragmatic Semiconductor team.
Reporting to the Compliance Director, this is a key role which will see you ensure customer satisfaction through proactive engagement, complaint resolution, and continuous improvement. You will work closely with customers and internal teams to implement robust processes and quality solutions that meet or exceed expectations. You will work with a wide range of stakeholders and will have the opportunity to have a critical impact on the business as we scale up our manufacturing and commercial operations.
We are looking for candidates with experience in a customer-facing Quality position, with excellent internal and stakeholder management skills (manufacturing experience in sectors like semiconductor/electronics would be highly desirable).
This role is based at our manufacturing site, Pragmatic Park, with occasional travel required.
Key tasksSupport the development and deployment of business processes and initiatives for successful customer project delivery, from pre-launch to high-volume manufacturing
Act as the primary interface for quality-related customer concerns, ensuring timely and effective communication and resolution
Drive customer-focused quality initiatives including product qualifications, failure analysis, metrics tracking, and complaint resolution
Provide detailed feedback and insights to internal operations teams to support continuous improvement
Coordinate quality investigations and implement immediate containment and corrective actions
Monitor the effectiveness of corrective measures and ensure sustainable improvement
Ensure accurate documentation and reporting of quality metrics and corrective actions
Maintain compliance with internal, customer, and industry standards.
Qualified Lead Auditor certifications would be beneficial but not essential, as well as familiarity with ISO standards and industry-specific customer requirements.
Skills and experienceCustomer quality experience from a high-volume manufacturing environment, ideally semiconductors/electronics
Proven experience of driving Quality improvements through an organisation
Proven track record of resolving complaints and working on customer projects
Demonstrable experience managing technical and commercial aspects of customer projects
Strong knowledge of Product Lifecycle Management (PLM) and New Product Introduction (NPI) processes, including:
- Quality Planning (e.g., Process Flow, FMEA, SPC, MSA, APQP)
- Root Cause Analysis (RCA), 8D Problem Solving, and Kaizen methodologies
- Manufacturing process design, development, and production validation
Experienced in adhering to ISO 9001/ISO 14001 standards
Audit Skills
Ability to work cross-functionally across departments
Excellent organisational and presentation skills
Strong administrative skills and the ability to meet deadlines consistently
Proactive approach and attitude to problem-solving and overcoming challenges
Ability to engage and influence stakeholders
Candidates who do not meet every requirement but feel their skills are a good fit for the role the role are encouraged to apply.
Pragmatic Semiconductor is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.
Skills Required
- Experience in customer quality within a high-volume manufacturing environment, ideally semiconductor or electronics manufacturing
- Experience driving quality improvements across an organization
- Experience resolving customer complaints and supporting customer projects
- Experience managing technical and commercial aspects of customer projects
- Strong knowledge of Product Lifecycle Management and New Product Introduction processes
- Knowledge of quality planning methods including Process Flow, FMEA, SPC, MSA, and APQP
- Knowledge of Root Cause Analysis, 8D Problem Solving, and Kaizen methodologies
- Experience with manufacturing process design, development, and production validation
- Experience adhering to ISO 9001 and ISO 14001 standards
- Audit skills
- Ability to work cross-functionally across departments
- Excellent organizational and presentation skills
- Strong administrative skills and ability to meet deadlines
- Ability to engage and influence stakeholders
- Qualified Lead Auditor certification
What We Do
Pragmatic has developed an integrated circuit platform that doesn’t rely on silicon. Our revolutionary technology uses thin-film semiconductors to create flexible integrated circuits that are thinner than a human hair, and are significantly cheaper and faster to produce than silicon chips. This provides a compelling alternative for many mainstream electronics applications, as well as enabling new applications not possible with silicon. Pragmatic’s ultra-low-cost, ultra-thin, flexible integrated circuits make it possible to embed our chips into almost anything, bringing connectivity and intelligence to everyday objects. Example applications include radio frequency identification (RFID) and near field communications (NFC), where our chips cost less than a penny and allow these everyday objects to be given unique digital identities as well as interact with their environment. This brings game-changing benefits to the entire product lifecycle, including inventory reduction, traceability, counterfeit detection, proof of provenance, and customer interaction.
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