Customer Quality Engineer, QA/QC

Posted 6 Hours Ago
Be an Early Applicant
Hiring Remotely in Selangor, MYS
Remote
Mid level
Aerospace • Semiconductor • Industrial • Manufacturing
The Role
Serves as the customer-facing quality contact, managing complaints, audits, corrective actions, quality reviews, and QA/QC documentation. Coordinates cross-functional quality activities, conducts root cause analysis, implements CAPA, ensures ISO and QMS compliance, and leads continuous improvement initiatives. The role supports customer satisfaction, product quality, process efficiency, and departmental quality targets within a precision manufacturing environment.
Summary Generated by Built In

MECHATRONICS MALAYSIA

Frencken Mechatronics Malaysia pride ourselves on our commitment as a full-service main supplier with a strong reputation as a problem-solving technology partner for the manufacture of high-precision industrial machinery and capital equipment for global original equipment manufacturers (OEMs). Since our establishment in 2005, we have diligently served renowned global leaders in semiconductor, industrial automation, analytical, and medical industries.

Our core competencies in the development and production of precision-engineered systems, complete machines, complex electromechanical assemblies, high-precision parts and components, as well as global supply chain management, have positioned us as a key player in the manufacturing sector.

Job Description:

  • Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
  • Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
  • Coordinate and support internal operational processes and activities related to quality assurance and quality control.
  • Work closely with customers on quality discussions, corrective actions, continuous improvement activities, and quality performance reviews.
  • Lead and support QA/QC improvement initiatives to achieve departmental and company quality targets.
  • Perform root cause analysis and implement corrective and preventive actions (CAPA) for quality-related issues.
  • Ensure compliance with ISO standards, customer requirements, and internal quality management systems (QMS).
  • Prepare and maintain quality reports, documentation, and records related to customer and internal quality matters.
  • Collaborate with cross-functional teams to improve product quality, process efficiency, and customer satisfaction.

Education

  • Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or related field.

Working Experience

  • Minimum 3–5 years of hands-on experience in Quality Management System (QMS) and QA/QC functions within a manufacturing environment.
  • Experience in handling customer quality matters and leading QA/QC activities.
  • Knowledge and exposure to ISO 9001 quality management systems.
  • Familiar with QA/QC tools and methodologies such as 7 QC Tools, GD&T, SPC, FMEA, 8D, and PDCA.
  • Experience in leading quality improvement initiatives and achieving quality performance targets will be an added advantage.

WHAT BENEFITS DO WE OFFER

  • 5-Days Work Week

  • Attractive Remuneration Package

  • Transport Allowance

  • Handphone Allowance

  • Medical & Dental Claim

  • Lunch Subsidies

  • Yearly increment & bonus

  • Uniform provided

  • All Selangor Public Holidays

  • Comprehensive insurance coverage

  • Conducive working environment

  • Training & development provided

  • Opportunity to excel & growth

  • Flexible work arrangement

APPLY NOW

Interested? Send your resume or contact Ms. Anida:
[email protected]

+603-8911 0222

#LI-DNI

Skills Required

  • Degree or diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or a related field
  • 3-5 years of hands-on experience in QMS and QA/QC functions within a manufacturing environment
  • Experience handling customer quality matters and leading QA/QC activities
  • Knowledge and exposure to ISO 9001 quality management systems
  • Familiarity with 7 QC Tools, GD&T, SPC, FMEA, 8D, and PDCA
  • Experience leading quality improvement initiatives and achieving quality performance targets

Frencken Group Limited Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Frencken Group Limited and has not been reviewed or approved by Frencken Group Limited.

  • Healthcare Strength — Benefits materials describe medical and dental coverage, with some listings also including vision, life, and disability insurance. This range of healthcare-related provisions is positioned as competitive for a manufacturing and engineering employer.
  • Retirement Support — A broader benefits profile cites retirement benefits such as a 401(k). Retirement offerings are presented alongside insurance and bonuses to round out the package, though specifics depend on location.
  • Leave & Time Off Breadth — Public information references paid holidays and family medical leave in certain locations. These leave provisions add to the overall breadth of the package where available.

Frencken Group Limited Insights

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The Company
HQ: Spokane, WA
3,700 Employees

What We Do

Frencken Group Limited is a global integrated technology solutions company that provides original design, original equipment, and diversified integrated manufacturing solutions for multinational corporations across industries including medical, semiconductor, automotive, and aerospace.

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