Customer Quality Engineer IV - (E4)

Reposted 8 Days Ago
Be an Early Applicant
Taichung City, TWN
In-Office
Mid level
Artificial Intelligence • Semiconductor • Manufacturing
The Role
The position involves leading training initiatives, handling customer issue resolutions, coaching team members, managing QMS reviews, and supporting complex problem-solving using analytical skills.
Summary Generated by Built In

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Taichung,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits

Key Responsibilities

  • Fully demonstrates in-depth knowledge and experience by leading discussion on training program improvement and effectiveness
    Able to customize and tailor training content and approach to different audiences
    Assigned as a resource for colleagues with less experience to coach others on matching appropriate training modes.
    Works independently, receives guidance in only moderately complex situations.
  • Lead initiatives to incorporate lessons learned from previous customer escalation actions
    Coach others on how to perform corrective action activities
    Take full ownership of the issue and its resolution Lead conversations with the customer about issue resolution
    Proactively communicate issue and resolution status to the customer
  • Support and advise others in their efforts to develop and measure KPIs
    Coach junior team members to facilitate quality reviews with the Field Service Organization and the Account Team
  • Help others drive closure on field issues
    Coach others on how to prevent escalations
    Leverage experience to drive closure on complex field issues
    Escalate unusual findings that could have an impact on other areas
  • Lead QMS review
    Coach others on how to manage QMS reviews and ISO audits
    Influence others when QMS variations are requested
  • Lead the 8D/APS process for solving complex quality issues
    Use APS skills extensively; regularly share lessons learned with cross-functional groups
    Lead the AMAT team that participates in the customer audit
    Proactively identify potential problem areas in advance of the audit
    Coach others on which technology to use to execute the audit
  • Take a part of the tecnichal Triage activity for grouping High Volume Problem
    Verification of problem solving solution in the field ould have an impact on other areas

Functional Knowledge

  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field 

Business Expertise

  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 

Problem Solving

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

  • Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Skills Required

  • In-depth knowledge and experience in quality engineering
  • Ability to coach and lead others in corrective actions
  • Experience with QMS reviews and ISO audits
  • Expertise in problem-solving methodologies such as 8D/APS
  • Strong interpersonal and communication skills

Applied Materials Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.

  • Strong & Reliable Incentives Annual and performance bonuses are often characterized as generous and predictable, with multiple programs (AIP/DBI/SIP) explicitly highlighted. Feedback suggests these incentives meaningfully augment base pay across many roles.
  • Equity Value & Accessibility Restricted Stock Units and an employee stock purchase plan are standard components of offers, and strong stock performance has made equity a notable upside. In some roles, RSUs and refreshers provide a meaningful boost to total compensation.
  • Healthcare Strength Comprehensive medical, dental, and vision coverage, alongside EAP support and on‑site/virtual health centers in key locations, are emphasized as part of a robust package. Benefits typically start on day one, and the breadth of coverage is highlighted as a core strength.

Applied Materials Insights

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The Company
HQ: Santa Clara, CA
23,282 Employees
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

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