We are looking for a proactive, analytical, and communicative professional to join us as a Proximity Specialist, acting as a key connector between business areas in LATAM and the global Tech teams. This role ensures global tech solutions meet local needs and are successfully adopted, while also supporting the day-to-day product lifecycle and issue resolution.
Key Responsibilities:The Proximity Specialist is responsible for capturing affiliate needs by conducting interviews and analyzing feedback to ensure product alignment with local requirements. The role acts as a liaison between business users and the incident support team, qualifying and routing issues to the appropriate capability teams. It also supports roll-out and change management activities, collecting feedback, assessing local impacts, and facilitating the adoption of global products. Additionally, the role tracks product performance and gathers metrics to measure value realization at the affiliate level.
Gather and understand requirements from departments involved in Customer-related processes (Sales, Finance, Customer Service, etc.) across LATAM, ensuring added value and aligning with Tech team priorities.
Act as the proximity point of contact for global Tech teams, managing new business demands and validating the application of external requests within local entities.
Participate in the testing of new tech products and services to ensure alignment with business needs, and manage transition processes by supporting impacted departments during adoption and integration into daily operations.
In specific situations where no global solution is available, lead and support local or legacy applications to meet business needs.
Work closely with the C3 Proximity Lead to share metrics on value delivery, adoption, and evolution of business demands.
Collaborate with other domain Proximity Specialists to ensure a consistent and unified approach across all areas.
Good knowledge in the product domain scope, with a deep understanding of challenges in the product domain for their geographical scope
Experience in training, support, or change management
Expertise on Sales & Marketing processes is a plus
Mediate between conflicting demands or perspectives to find mutually beneficial solutions
Guide departments involved in Customer processes through transitions and changes
English is a must; Spanish is a plus (can be learned by practicing)
Comfort with working across cultures
Knowledge of testing and deployment methods
Understanding of agile principles & associated ways of working
Previous experience in multinational or consumer goods companies is a plus.
Job Posting End Date:
Target Hire Date:
2025-06-27Target End Date:
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What We Do
Pernod Ricard is a convivial, responsible and successful global wine and spirits group and the #1 premium spirits organisation in the world. The Group represents 240 premium brands available in more than 160 countries. We are 18,500 exceptionally talented people worldwide with our own salesforce in 73 countries. Our portfolio is one of the most comprehensive in the market with every major category of wine and spirits, providing Pernod Ricard with a unique competitive advantage. To keep growing our business, transforming our industry and making a positive impact on the world, we believe in the power of human connection. Creating ‘convivialité’ is our business and our raison d’être. As ‘créateurs de convivialité’, our purpose is to turn every social interaction into a genuine, friendly and responsible experience of sharing. We believe there can be no convivialité with excess and strive to be sustainable and responsible at every step, from grain to glass.
