Risk Management – Customer Protection & Market Practices AVP

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in risk, governance and problem solving to Citi’s Markets Conduct Financial Crime & Regulatory Risk Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

This is a global role part of the Customer Protection & Market Practices First Line of Defence Risk Team. The Customer Protection & Market Practices Risk AVP will collaborate extensively with stakeholders across all three lines of defence, working closely with the global Customer Protection & Market Practices Risk team to manage a dynamic and diverse portfolio of risk exposures. This role requires a highly motivated individual with strong analytical skills, a deep understanding of risk and control principles, and exceptional communication abilities as will have direct exposure / involvement to the 3 different teams within Customer Protection & Market Practices Risk.

What you’ll do

Disclosures & Disclaimer Management

• Support the development of a framework for the ongoing management of client disclosures and disclaimers, ensuring accuracy, completeness, and compliance with regulatory requirements.

• Implement corrective action steps related to the structured communications project to address identified gaps

• Collaborate across multiple stakeholders in Markets and across the Clusters to ensure consistent and effective client communication strategies.

Risk Assessment

• Evaluate existing Customer Protection & Market Practices- related policies and procedures, identifying discrepancies and recommending improvements to align with current control frameworks.

• Executing improvements in the risk assessment framework with a data driven approach to reach the target state.

• Conduct deep-dive analyses of emerging risks and control gaps within market practices and customer protection, proposing innovative solutions to mitigate these risks.

• Participate in Continuous Risk Monitoring and support Annual Risk Assessment requirements

Governance

• Present to senior management, providing regular updates on key risk indicators and control effectiveness

• Participate in ad-hoc projects and initiatives related to Customer Protection & Market Practices risk management as assigned by senior management.

• Maintain up-to-date knowledge of relevant regulations and industry best practices, ensuring Customer Protection & Market Practices Risk activities remain compliant.

What we’ll need from you

• Experience in risk management, compliance, or a related field, with a focus on market practices or customer protection.

• Demonstrate an understanding of risk and control principles, including risk assessments, controls design assessments, controls operating effectiveness, and reporting activities.

• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify key trends and patterns.

• Good communication, presentation, and facilitation skills, with the ability to articulate complex concepts clearly and concisely.

• Ability to build strong relationships and influence stakeholders at all levels of the organization.

• Strong work ethic, personal initiative, and a high degree of professionalism.

• Proficiency in Microsoft Office suite, especially Excel and PowerPoint, with experience in data analysis and visualization tools.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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