Customer Proof Program Manager

Are you ready to break the mold and have a real impact on a groundbreaking company? Cribl isn't your average startup. We're leading the charge in a red-hot market, defining a whole new category for observability and security pipelines. Did we mention 42% of the Fortune 100 trust Cribl to be their engine for IT and Security data?

Here's your chance to join the revolution and be part of a customer marketing program that sets the industry standard. We're a passionate, growth-oriented team fueled by curiosity, creativity, and a relentless drive to push boundaries. Here, you'll be surrounded by the best and brightest, working with some of the most innovative customers in the industry.

Are you the customer advocacy mastermind we've been searching for? Someone who thrives in a fast-paced environment, with a knack for storytelling and a passion for building meaningful customer relationships?  Then this is your chance to make a difference, doing a job you love.

Why You'll Love This Role

The Customer Proof Program manager is responsible for developing and executing a comprehensive strategy to demonstrate the value of Cribl's solutions through compelling customer success stories, case studies, and other customer proof projects. This individual will collaborate closely with sales, marketing, product, customer success teams and the overall Cribl community to identify, develop, and promote customer success stories that resonate with target audiences.

As An Active Member Of Our Team, You Will ...

Program Management:

• Optimize the existing Customer Proof Program strategy to ensure alignment with Cribl's evolving business goals.
• Streamline the process for identifying and selecting customer success stories, maximizing efficiency and impact.
• Enhance the framework for creating compelling narratives and case studies, improving their effectiveness and consistency.
• Manage the development and maintenance of a comprehensive library of customer success assets, ensuring their quality and accessibility.
  

Customer Engagement:

• Cultivate strong relationships with key customers and stakeholders.
• Conduct in-depth interviews and gather customer data to develop compelling stories.
• Collaborate with customers to create and execute successful customer proof projects.
• Provide ongoing support and guidance to customers throughout the proof process.
• Create and curate awareness of the program in community through highlights, networking, and advocate activities
  

Team Leadership:

• Provide mentorship and coaching to team members when it comes to interacting with and developing advocates.
• Foster a culture of innovation and continuous improvement.
• Source, develop, and manage a network of consultants to help us convey our story in print, video, voice and beyond
• Act as the internal advocate for customer proof, embedding new stories across digital, web, brand, and sales enablement programs
  

Measurement and Analysis:

• Track and measure proof pipeline for the Customer Proof Program
• Track and measure the impact of the Customer Proof Program on key metrics, such as sales pipeline, win rates, and customer satisfaction.
• Analyze customer feedback to identify opportunities for improvement.
• Optimize program performance based on data-driven insights.
• Evaluate and manage the tools required to build Cribl’s customer advocacy initiatives into a world class program

If You Got It - We Want It

• Proven track record in developing and executing successful customer proof programs.
• Deep understanding of data management and analytics solutions.
• Strong storytelling and communication skills, both written and verbal.
• Experience in working with cross-functional teams to achieve common goals.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Excellent project management and organizational skills.

Desired Skills

• Experience in the technology industry, specifically IT and Security data management
• Knowledge of data visualization and storytelling tools.
• Familiarity with sales and marketing methodologies.
• A passion for storytelling and customer interactions

Salary Range ($91,000 - $114,000)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus