We are seeking a skilled and detail-oriented Customer Project Manager to lead the introduction and integration of new hardware into the customer network. This role will be responsible for planning, coordinating, and executing end-to-end hardware introduction.
In this role, you'll also take charge of Fulfillment Assignment Specifications (FAS) and ensure we meet both our own high standards and those of our valuable customers.
You'll be responsible for maintaining total compliance with group directives, legal and financial guidelines, as well as global and local Environmental and Occupational Health and Safety (E+OHS) requirements. Ensuring data security and privacy are paramount in our connected world, a task you will take on with diligence. Together with your team, the Customer Project Manager role will drive value and benefit our customers, as well as contributing to Ericsson's continued growth and excellence.
What you will do:
- Ensure alignment between contract commitments and delivery through pre-sales CFR activities.
- Manage customer expectations and maintain clear communication throughout the project lifecycle.
- Collaborate with the team to introduce new hardware smoothly into the customer's network and integrate it with their existing processes and systems.
- Develop a comprehensive project plan for approval and lead its execution to successful completion.
- Build and maintain strong relationships with customers and stakeholders to ensure ongoing alignment during delivery.
- Address and resolve issues promptly while sustaining high levels of customer satisfaction.
- Oversee financial performance to meet target Unadjusted Margin.
- Maintain complete and accurate project documentation, including status updates, meeting notes, and technical configurations.
- Provide regular updates on project progress, risks, and budget to stakeholders and management.
- Deliver projects within scope, budget, timeline, and ethical standards, ensuring compliance with all legal and environmental requirements.
- Safeguard data accuracy to support timely and reliable reporting.
The skills you bring:
- Consultative Skills
- Automation
- Process Management
- Negotiation
- Service Delivery Business Understanding
- Financial Acumen
- Artificial Intelligence (AI)
- Customer Insights
- Stakeholder Management
- Change and Improvement Management
- Program/Project Finance Management
- Customer Relationship Building
- Problem-solving & conflict resolution
- Project management
Qualification:
- University Degree in Engineering (IT or Telecom) or the equivalent
- Minimum 12 years+ of work experience in Telecommunications
- Must be willing to relocate to Davao/CDO
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Job details: Customer Project Manager
Job Stage: Job Stage 7
Primary Recruiter: Sushmita Centeno
Hiring Manager: Rechie Yap
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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