Customer Project Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Customer Project Manager

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.  Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Diagnostics is a division of Roche. We develop and integrate diagnostic solutions that address the challenges of today and anticipate the needs of tomorrow. In more than 100 countries, we offer the industry’s most comprehensive in vitro diagnostics solutions, covering molecular diagnostics, clinical chemistry and immunoassays, tissue diagnostics, point of care testing, patient self-testing, next-generation sequencing, laboratory automation and IT, and decision support solutions.

The Opportunity:

Roche Diagnostics is seeking an experienced Customer Project Manager to lead our external Customer implementations by developing, creating, documenting, and facilitating highly professional project plans to implement Roche products and services within our Customer facilities. This position is responsible for projects with high complexity, with medium to high risk, and of long duration. The Customer Project Manager is a trusted consultant, liaison, and advisor regarding all facets of the implementation project plan.

Key Roles & Responsibilities

• Design, gain agreement, communicate, and lead the execution of professional project strategies and plans for external-facing large diagnostic system customer implementations adhering to Roche Diagnostics policies and procedures
• Identify, acquire, form, lead and win the commitment of internal Roche Diagnostics and external customer stakeholders/resources in assembling a project team
• Collaborate with project stakeholders and teams to outline work plans and assign duties, responsibilities, and accountabilities
• Champion the program/project through business processes
• Conduct pre-purchase, order, pre-implementation, implementation, and post-project review meetings for Roche Diagnostics customers and internal stakeholders.
• Recommend methods and develop policies and processes to improve area operations, processes, efficiency, and service to both internal and external customers that will provide long term direction for Roche Diagnostics organizational strategies
• Coach and mentor peers and junior level project managers

Relocation benefits are not available for this job posting.
Our ideal candidate would reside within 50 miles of a major US metropolitan airport.

Able and willing to travel approximately 10-15% across the US.
While this field-based position is a remote position, it will require approximately 10-15% overnight travel throughout the US.

Minimum Qualifications

• Bachelor's Degree in related discipline or equivalent education and work experience
• 5+ years of progressive industry/diagnostics product experience

Preferred Qualifications

• Project Management certification (PMP) and proficiency using cloud-based project management or other cloud-based software
• Extensive knowledge of internal systems and business procedures
• Knowledge of key competitors
• Knowledge of customer needs and features/benefits to meet those needs
• Experience with Laboratory Information System and IT Middleware Implementation Projects
• Experience in cloud-based project management and other cloud-based software
• Strong communication, influence, leadership, conflict management, and negotiation skills

The expected salary range for this position based on the primary location of Indianapolis is $105,000.00 - $195,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.