The Customer Project Manager is responsible for leading the execution of complex tasks to ensure deliverables meet customer expectations, timelines, budgets, and quality standards. The role provides expert guidance on technical and operational issues, resolving advanced problems to maintain high customer satisfaction, operating with limited supervision. The role builds effective relationships with internal and external partners, develops comprehensive project plans, and coordinates cross-functional teams. The role analyzes performance data for strategic insights, handles high-level risks and change requests, and oversees the technical integration of products. The role supports presales with technical expertise and ensures effective stakeholder communication.
Your Role:
Managing and supporting effective and efficient the planning and execution of the order realization process and overall responsible to ensure sales recognition with District/cluster Managers for the assigned countries
Effectively communicates to internal and external stakeholders, engages people and conducts critical messages, Ensure seamless linkage & communication loop between clusters, district manager, distributors, regional supply chain manager
Identifies opportunities for performance improvement within own group and related environment using Lean tools and continuous improvement.
Customer satisfaction with the installation and delivery process, Has a solid understanding of Customer needs
Execute on the project management processes according to plan and in line with the blueprint processes, Ensure proper projects documentation.
Active involvement in the Order Acquisition Process (OAP)
Manage inventory within the district targets (vs MAT sales) commercial, demo and aged for the assigned countries
Manage 3rd party purchasing (materials and services) related to equipment sales
Ensure seamless data accuracy in PSA and CPMD (project management tools)
Manage risks related to sales recognition and Order Realization Process (ORP) whilst working with supply chain Manager
Full ownership of escalations from customer and distributors via the proper channels and following the escalation process
Coordinate customer acceptance and handover with supply chain Manager
Ensure full compliance with all Business and Q&R policies and procedures.
Ensure project execution is within the budget. Maintain normative reservation up to date for assigned countries
Forecasted and actual Market Cycle Time (MCT) within the norms
Schedule stability performance and review
Run the weekly / bi-weekly / Monthly cadence with distributors, drive and track actions for assigned countries
Demand planning monthly submission for assigned countries and weekly S&OE process data flow.
Full ownership of Frozen Period process in the assigned countries
Support Philips channel partners in assigned countries with project management topics (Know How, technical support, Layouts, calculation, etc…)
You are the right fit if;
Bachelor's / master's degree in business administration, Engineering, Science or equivalent.
Around 8 years' experience in healthcare sector, mainly in managing, executing projects – preferably in Medical Imaging products
Excellent communication and stakeholder management skills
Knowledge of Lean, value stream and process management to drive improvements and to solve complex problems
Excellent command of English both spoken and written is a must
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
this role is a /field/ role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Skills Required
- Bachelor's or master's degree in business administration, engineering, science, or equivalent
- Around 8 years of experience in the healthcare sector, primarily managing and executing projects
- Experience with medical imaging products
- Excellent communication and stakeholder management skills
- Knowledge of Lean, value stream, and process management
- Excellent spoken and written English
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We're always looking for ways to make life better – not only for our customers, but also for everyone working here. That's why we're taking steps to create an environment where we all acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
