If you are a customer-focused project execution professional looking to grow, Emerson has an exciting opportunity for you! Based in Houston, Texas, the Customer Engagement Manager serves as the primary strategic interface between customers, Emerson's North America organization, and global delivery teams for assigned Measurement Solutions projects.
In this role, you will build trusted customer relationships, influence project execution and business outcomes, drive resolution of complex challenges, and act as a key advisor throughout the project lifecycle. You will help ensure customer commitments are delivered safely, predictably, and in accordance with contractual, quality, schedule, and commercial requirements while driving continuous improvement and enhancing the customer experience.
In This Role, Your Responsibilities Will Be:
- Serve as the primary customer engagement lead for complex, high-visibility projects and strategic customer relationships.
- Build and maintain trusted relationships with customer stakeholders, providing proactive guidance and serving as a strategic advisor throughout project execution.
- Lead customer kickoffs, executive reviews, technical and commercial alignment meetings, escalation discussions, and critical project milestone reviews.
- Act as the central coordination point between customers, sales, project management, engineering, supply chain, manufacturing, quality, field service, finance, legal, and global delivery teams.
- Influence project execution strategy by translating customer objectives into actionable plans, priorities, resource requirements, and measurable deliverables.
- Drive resolution of complex project, technical, commercial, and customer issues through cross-functional leadership and collaboration.
- Maintain visibility into project schedules, budgets, risks, quality requirements, billing milestones, customer actions, and execution performance while proactively identifying and mitigating risks.
- Lead customer escalation management efforts, developing recovery plans, coordinating stakeholder communications, and ensuring successful resolution of critical issues.
- Support contract execution and scope management activities, including change order identification, contract compliance, risk mitigation, claims support, and commercial issue resolution.
- Provide guidance and recommendations that balance customer objectives, operational requirements, project risks, and business goals.
- Coordinate and support site readiness reviews, Factory Acceptance Tests (FATs), installation activities, commissioning efforts, Site Acceptance Tests (SATs), and project closeout activities.
- Identify trends, recurring customer issues, and process improvement opportunities; recommend and implement enhancements to customer engagement and project execution practices.
- Establish and promote best practices for customer engagement, communication, and escalation management across the organization.
- Mentor project teams and cross-functional stakeholders on effective customer relationship management and execution excellence.
- Partner with sales and service organizations to identify lifecycle services, upgrades, modernization opportunities, long-term service agreements, training opportunities, and other strategic growth initiatives.
- Represent Emerson during customer visits, executive reviews, industry events, and other critical customer-facing engagements.
- Travel to customer, supplier, fabrication, and project sites as required.
- Bachelor's degree in Engineering, Business, Project Management, or a related technical discipline.
- Minimum of 10 years of experience in customer engagement, project management, program management, account management, engineered solutions, industrial automation, or related industries.
- Demonstrated success managing complex customer-facing projects and stakeholder relationships across multiple functions and organizations.
- Experience leading customer escalations and resolving complex business, technical, and commercial challenges.
- Working knowledge of project scheduling, risk management, scope and change management, contracts, cost forecasting, billing milestones, quality processes, and site execution activities.
- Strong communication, negotiation, presentation, facilitation, and relationship management skills.
- Ability to influence and lead cross-functional teams without direct reporting authority.
- Ability to travel as business needs require.
- PMP, PgMP, or comparable project management certification.
- Experience with Measurement Solutions, analytical systems, flow measurement technologies, engineered packages, lifecycle services, or industrial automation solutions.
- Experience supporting strategic, high-value, or complex customer programs.
- Experience working within global delivery organizations and coordinating execution across multiple regions.
- Strong commercial acumen, including contract interpretation, change orders, claims management, margin protection, and risk mitigation.
- Demonstrated ability to influence executive-level customer and internal stakeholders.
- Experience mentoring project managers, customer engagement professionals, or other cross-functional team members.
- Experience developing or implementing customer engagement, project execution, or continuous improvement initiatives.
- Familiarity with CRM, ERP, project controls, reporting, and analytics tools.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Skills Required
- Bachelor's degree in Engineering, Business, Project Management, or a related technical discipline
- Minimum 10 years of experience in customer engagement, project management, program management, account management, engineered solutions, industrial automation, or related industries
- Demonstrated success managing complex customer-facing projects and stakeholder relationships across multiple functions and organizations
- Experience leading customer escalations and resolving complex business, technical, and commercial challenges
- Working knowledge of project scheduling, risk management, scope and change management, contracts, cost forecasting, billing milestones, quality processes, and site execution activities
- Strong communication, negotiation, presentation, facilitation, and relationship management skills
- Ability to influence and lead cross-functional teams without direct reporting authority
- Ability to travel as business needs require
- PMP, PgMP, or comparable project management certification
- Experience with Measurement Solutions, analytical systems, flow measurement technologies, engineered packages, lifecycle services, or industrial automation solutions
- Experience supporting strategic, high-value, or complex customer programs
- Experience working within global delivery organizations and coordinating execution across multiple regions
- Strong commercial acumen, including contract interpretation, change orders, claims management, margin protection, and risk mitigation
- Demonstrated ability to influence executive-level customer and internal stakeholders
- Experience mentoring project managers, customer engagement professionals, or other cross-functional team members
- Experience developing or implementing customer engagement, project execution, or continuous improvement initiatives
- Familiarity with CRM, ERP, project controls, reporting, and analytics tools
- Legal authorization to work in the United States without employer sponsorship
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
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What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
