- Serve as the primary local point of contact for assigned customers and projects, establishing trusted relationships and maintaining clear alignment on priorities, milestones, decisions, risks, and commitments.
- Lead customer kickoffs, progress reviews, technical and commercial alignment meetings, executive updates, and escalation discussions; document decisions, owners, due dates, and follow-through.
- Act as the bridge between the customer, sales, North America operations, global project managers, engineering, supply chain, quality, manufacturing, field service, finance, and legal teams.
- Translate customer requirements and business outcomes into clear internal actions, execution priorities, resource needs, and measurable commitments.
- Maintain end-to-end visibility of schedule, budget, quality, risk, billing milestones, documentation, and customer actions; proactively identify gaps and drive timely corrective actions.
- Coordinate North America-based activities such as site readiness, inspections, Factory Acceptance Testing, shipment release, installation, commissioning, Site Acceptance Testing, and project closeout.
- Drive disciplined scope and contract management by identifying deviations, documenting customer requests, supporting change orders and notices, and preventing unauthorized out-of-scope work.
- Support project financial performance through cost awareness, forecast and billing coordination, resource utilization, claims support, and recovery of eligible customer-facing and site-support costs.
- Own the local escalation pathway: confirm the facts, mobilize the right functions, establish a recovery plan, communicate specific commitments, and verify closure with the customer.
- Ensure customer communications are timely, professional, fact-based, and action-oriented, with clear ownership and specific commitment dates.
- Capture customer feedback and lessons learned, champion continuous improvement, and help standardize effective engagement and execution practices across the organization.
- Partner with sales and service teams to identify follow-on opportunities, including long-term service agreements, upgrades, spare parts, training, digital solutions, and other lifecycle services.
- Travel to customer, supplier, fabrication, and project sites as required to support critical reviews, testing, issue resolution, and execution milestones.
- Bachelor’s degree in Engineering, Business, Project Management, or a related technical discipline.
- Minimum of eight (8) years of relevant experience in customer engagement, project or program execution, account management, engineered solutions, or industrial automation.
- Demonstrated experience leading customer-facing meetings, coordinating cross-functional teams, managing escalations, and driving actions through influence without direct authority.
- Working knowledge of project schedules, risk management, scope and change control, contracts, cost forecasting, billing milestones, quality processes, and site execution.
- Excellent written and verbal communication, negotiation, executive presentation, problem-solving, and stakeholder-management skills.
- Ability to travel to customer and project sites as business needs require.
- PMP, PgMP, or equivalent project-management certification.
- Experience with Measurement Solutions, analytical systems, flow measurement, engineered packages, lifecycle services, or large capital projects.
- Experience working across global delivery organizations and coordinating execution between remote project teams and local customers or sites.
- Commercial acumen, including exposure to change orders, claims, contract interpretation, margin protection, and service growth.
- Familiarity with customer relationship management, project controls, ERP, and reporting or analytics tools.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Skills Required
- Bachelor's degree in Engineering, Business, Project Management, or a related technical discipline.
- At least eight years of relevant experience in customer engagement, project or program execution, account management, engineered solutions, or industrial automation.
- Experience leading customer-facing meetings, coordinating cross-functional teams, managing escalations, and driving actions through influence without direct authority.
- Working knowledge of project schedules, risk management, scope and change control, contracts, cost forecasting, billing milestones, quality processes, and site execution.
- Excellent written and verbal communication, negotiation, executive presentation, problem-solving, and stakeholder-management skills.
- Ability to travel to customer and project sites as business needs require.
- PMP, PgMP, or equivalent project-management certification.
- Experience with Measurement Solutions, analytical systems, flow measurement, engineered packages, lifecycle services, or large capital projects.
- Experience working across global delivery organizations and coordinating remote project teams with local customers or sites.
- Commercial acumen involving change orders, claims, contract interpretation, margin protection, and service growth.
- Familiarity with customer relationship management, project controls, ERP, and reporting or analytics tools.
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
Emerson Insights
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
