Customer Program Specialist

Our Incora story is taking off — and we’d love for you to join us on the journey.
We are currently seeking an exceptional customer service professional to join our team as a Customer Program Specialist. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do.

The Customer Program Specialist is responsible for building and maintaining strong customer relationships—particularly with intermediate to complex accounts—by consistently providing high‑quality service and support.

In this role, you will:

• Maintain an advanced working knowledge of customer operations, sales policies, internal processes, and contract administration.
• Leverage internal partnerships to investigate, resolve, and reconcile customer issues.
• Perform key account administration tasks including bin maintenance, managing backorders, processing RMAs, prioritizing orders, releasing orders, and more.
• Ensure customer expectations are met and exceeded through effective communication and problem-solving.

Required:

• High School Diploma or GED
• 3–5 years of combined Sales and Customer Service experience
  • Experience in the aerospace industry is preferred

Preferred:

• Bachelor’s degree in Business, Accounting/Finance, Marketing, Supply Chain, or a related field
• An equivalent combination of education and relevant experience will also be considered

Most importantly, you are passionate about living our Incora Values:

• Courage: Take ownership of issues and problems
• Collaboration: Share knowledge and experience with others
• Commitment: Ensure internal and external customer expectations are met in a timely manner
• Community: Value our world and the people who share it

We provide a competitive compensation and benefits package, along with an exciting opportunity to grow your career as part of a fast‑moving, ambitious organization. Benefits include:

• Eligibility for Incora’s incentive programs
• 8 paid holidays plus 2 floating holidays (for full‑time employees)
• FlexTime policy and 80 hours of exempt sick time (for full‑time exempt employees)
• Family‑friendly benefits, including 2 weeks of paid parental leave
• Employee discount portal through Perkspot
• Employer‑paid group life insurance (1x salary), STD, and LTD
• 401(k) plan with company match

We are committed to investing in your development and helping your career take flight as part of the Incora Story.

If you believe you bring the experience, passion, and values we’re looking for — we can’t wait to hear from you. Apply today and become part of the Incora Story.

We are an Equal Employment Opportunity (EEO) employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Access to certain products, materials, and technical data in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to “U.S. Persons,” defined as:

• U.S. Citizens
• Lawful permanent residents
• Individuals admitted as refugees or granted asylum

Employment for this role is limited to applicants who meet this requirement. Candidates receiving a conditional offer will be required to provide evidence of their U.S. Person status.