Customer Program Spec II

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!  

Job Summary

The Customer Service Executive serves as the primary window person between customers and internal departments, ensuring smooth communication, timely order processing, and excellent customer support. The role is responsible for managing RFQs, maintaining customer portals, processing orders, coordinating deliveries and shipments, and building strong customer relationships to support business growth and operational excellence.

Key Responsibilities

Customer Support & Relationship Management

• Act as the main point of contact for customers on all operational and order-related matters.
• Attend promptly to customer enquiries, requests, complaints, and escalation issues.
• Build and maintain strong working relationships with customers to enhance customer satisfaction and long-term partnership.
• Provide professional and timely communication to customers at all times.

RFQ & Quotation Management

• Handle customer RFQs (Request for Quotations) and ensure timely submission of quotations.
• Coordinate internally with sales, pricing, and operations teams for quotation support and lead times.
• Follow up closely on quotation status and customer feedback.

Customer Portal Management

• Maintain and manage customer portals such as PO updates, order acknowledgements, shipment updates, and documentation uploads.• Ensure all information in customer portals is accurate and updated promptly.
• Monitor portal requirements and compliance to avoid delays or missed transactions.

Order Processing

• Enter customer purchase orders accurately into the SAP/ERP system.
• Verify pricing, part numbers, quantities, and delivery requirements before order processing.
• Ensure order acknowledgements are sent to customers on time.

Delivery & Shipment Coordination

• Follow up closely on delivery schedules and shipment commitments.
• Coordinate with warehouse, logistics, and freight forwarders to ensure timely shipment arrangement.
• Prepare and monitor shipping documentation and customer delivery requirements.
• Update customers proactively on shipment status, delays, or changes in delivery schedules.

Open Order Report (OOR) Management

• Prepare and review weekly Open Order Reports (OOR) with customers.
• Follow up internally on pending orders, pull-ins, shortages, and delivery commitments.
• Ensure customers receive timely and accurate updates on all outstanding orders.

Operational Coordination

• Work closely with sales, operations, warehouse, planning, and logistics teams to support customer requirements.
• Assist in resolving delivery issues, shortages, allocation concerns, and operational challenges.
• Support continuous improvement initiatives to improve customer service efficiency and responsiveness.

Educational/Certification Requirement

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Customer Service, or related field.
• Equivalent qualifications with relevant working experience are encouraged to apply.

Experience Requirement

• Minimum 2–5 years relevant experience in Customer Service, Order Management, Sales Support, or Supply Chain.
• Exposure to semiconductor, manufacturing, engineering, or industrial sectors preferred.
• Familiar with ERP systems (e.g., SAP).
• Strong communication, interpersonal, and customer service skills.
• Able to multitask and work in a fast-paced environment with high accuracy.
• Possess good problem-solving, organizational, and time management skills.
• Capable of building positive working relationships with customers and internal teams.
• Self-motivated, proactive, and able to work independently and under pressure.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong sense of responsibility, teamwork, and “can-do” attitude.

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.