Customer Program Manager Director

Job Description SummaryThe Marine Engine & Services Product Line supplies gas turbine engines to power the U.S. Navy and over forty international navies. This role provides people leadership to the Customer Program Manager team and Product Ops team in support of executing programs for the business to ensure key business objectives such as NPI, delivery, cash collections, and customer experience are met to deliver successful outcomes for GE Aerospace and our Customers. This role provides a vital connection and interface between Engineering, Operations, Sales and Business Development, and our customers. There is autonomy within the role in managing and executing contractual arrangements.

Job Description

Company Intro/About Us: GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, we are dedicated to pushing the boundaries of aviation technology to create a safer, more efficient, and sustainable future. Working here means being part of a team that values innovation, collaboration, and continuous improvement. We offer comprehensive employee benefits, including health insurance, retirement plans, and professional development opportunities.

Site, Business, OR Functional Area Overview: Our Customer program management team is integral to drive the success of our Marine Engine & Services business. We foster a culture of inclusivity and innovation, where diverse perspectives are celebrated.

Role Overview: As a Senior Product Manager, you will be accountable for functional, business, and broad company objectives. You will integrate and develop processes that meet business needs across the organization. You will be involved in long-term planning and the management of complex issues within your area of expertise. You will provide people leadership to the Customer program manager and product operations teams and contribute to the overall business strategy, growth and execution. You will need to balance challenging technical, schedule, and budget targets and drive program management rigor. The position is on-site in Cincinnati.

• Leads and develops the Customer Program Team and interaction with the functional support teams through a dynamic and evolving ship building landscape to ensure achievement of operational and financial metrics and a high say-do ratio, including on time delivery, productivity, quality, compliance, safety, and cost. Manages uncertainty, enables agility, and provides the leadership guidance required to deal with customer ambiguity.

• Leads the business transformation of significant product development by identifying and championing improvements in how to operate productively. Develops & integrates daily management and standard work to meet the defined business needs. Leverages FLIGHT DECK principles, lean practices, standard processes, technical experience, product knowledge, and sound judgement to lead problem solving efforts.

• Manages escalations in a timely manner, prioritizes information for decision making, and communicates effectively up and down the organization and to the customer. Uses sound judgment to make decisions to solve complex tasks or problems within programs, markets, sales processes, campaigns, operations or customers. Uses multiple internal and some external sources outside of own function to help arrive at a decision.

• Develops and fosters strong relationships with internal & external/customer team. Promotes a diverse & inclusive culture. Uses interpersonal, communication, & influencing skills to negotiate and help achieve desired outcomes. Able to offer new solutions to problems outside of set parameters and can construct and provide recommendations.

• Articulates program needs to the business and strengthens shared ownership for execution and Voice of the Customer across Operations, Engineering, and Quality to ensure sufficient support and priority to achieve customer goals.

• Understands ship-builder and Navy competitive strategies, works with the Sales and Business Development team to develop win strategies to meet business & customer ship campaign needs.

• Oversees the Product Ops team responsible for managing the demand stream into the SIOP process and establishing and maintaining a Build Plan that adheres to Customer requirements with the goal of achieving on-time delivery targets.

• Helps Customer PM team manage all aspects of the GE/Customer relationship including communication, delivery, warranty claims, cash collections, and dispute resolutions. Meet customer KPIs.

• Provides FLIGHT DECK mentoring and coaching to the team.

The Ideal Candidate: The ideal candidate is a highly motivated and detail-oriented individual with strong program management, operational execution, and people leadership expertise across one or more countries, product lines, markets, sales processes, or customer groups. The candidate thrives in a collaborative environment and is committed to delivering high-quality work.

Required Qualifications

• Bachelor's degree from an accredited university or college
• Significant experience in Product / Program Management, operational execution, and customer experience
• Proven People Leader
• Risk Management experience
• Demonstrated Continuous Improvement and Problem-Solving Skills

Desired Characteristics

• Familiar with gas turbine engines
• Experience working with U.S. &/or International Navies
• Demonstrated interpersonal and leadership skills and ability to lead and influence across matrix organizations
• Demonstrated ability to analyze and resolve complex problems
• Prior experience in contract execution
• Strong oral and written communication skills
• Strong interpersonal and leadership skills

Additional Information:

• Full-time position with standard business hours
• Background and drug screening required
• This role is based in Cincinnati

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information