Customer Product Partner

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+, backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

What You'll Do:

1. Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions
2. Serve as a Subject Matter Expert for Emergent's platform, providing best practice advice and guidance on Emergent's products and services
3. Work with AI Platform Engineering Specialists to offer white-glove service: ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
4. Drive enablement: encourage customer adoption of key features while consulting with them on best practices to seamlessly build on Emergent
5. Become a product expert: be the go-to resource for both customers and coworkers on Emergent's products by your 30th day
6. Project manage: collaborate with teams internally and externally to execute project engagements and help customers optimize their use of Emergent's platform

What You Bring:

1. 3+ years of experience in a customer-facing role at a SaaS company, ideally in customer success, solutions consulting, or account management
2. Passion for helping customers succeed in vibe coding and building their dream apps
3. Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands
4. Strong project and task management skills, you never drop the ball
5. Ability to explain complex scenarios in simple, clear written or verbal communications
6. Strong attention to detail and ability to solve complex, interdependent problems
7. Eagerness to work cross-functionally, collaborating closely with technical account managers, product and engineering teams to ensure customer needs are met and exceeded
8. Strong problem-solving skills and a track record of resolving customer issues quickly and professionally
9. Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment
10. A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed

Benefits and Perks:

1. Daily Meals: Lunch and Dinner provided
2. Family Insurance: 3 Lakhs worth of coverage for you and your family
3. Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
4. Flexible Working Hours: Work arrangements that fit your life and commitments

Let's build the future of software together.