Customer Product Operations Lead

Who We Are:

At DOSS we’re building an AI-native ERP to unlock the next generation of automation. Our team re-wrote 50 years of legacy software to drive a step-function improvement in how supply chain, operations, and finance organizations execute. We are scaling quick and this is a great opportunity to join a rapidly growing organization and drive impact within DOSS and our customers!

Position Overview

The Customer Product Operations team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle

• Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements

• Product Design: Data model, workflows and integrations

• Build/Configure on DOSS/ERP platform

• UAT and Go-live

The Customer Product Operations Lead will drive our push to upper mid-market and enterprise clients, and will have multiple responsibilities

• Own e2e ERP lifecycle process and success for 1-2 of our bigger clients

• Lead/mentor a pod of associates

• Build new product capabilities/solutions within the DOSS ERP platform

While having previous ERP or industry experience is always a plus, it is not a pre-requisite. Our current team comes from a mix of business and technical backgrounds. What we value the most are:

• Ownership/accountability mindset

• Customer obsession (including client/stakeholder management)

• Appetite for operational and technical details

• Business acumen to zoom out and discuss value drivers

• Passion for learning quickly

Key Responsibilities:

• Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS

• Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows

• Drive build of new product capabilities that help support DOSS’s push to upper mid market and ENT clients

• Lead and mentor a pod of associates across a number of concurrent projects

• Build best in class practices and processes across the entire team

• Translate process flows into product design and configuration within the DOSS platform

• Collaborate with technical teams on integrations and data migrations required for successful implementations

• Manage UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell → turn our customers to our biggest advocates!!

• Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team

About You:

• 4-10 years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)

• Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.

• High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences.

• Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.

• Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.

• Strong analytical mindset; experience with SQL is a plus (but not required)

What you’ll get

• Medical, dental & vision coverage

• 401(k) retirement plan

• Lunch in-office 5 days/week (and dinner when needed)

• Flexible/unlimited PTO

• Commuter benefits

• Generous parental leave

Salary for this role is expected to be $160,000-$210,000 annually, depending on your experience, skills and team alignment. Final offer will reflect how you map to our current needs.