Customer Planning Manager

ABOUT THE ROLE

We are looking for a Customer Planning Manager to join the team to ensure we have a strong plan to deliver on our brand ambition. You will play a key role in the planning process, governance and prioritisation of activities and be responsible for creating a clear marketing delivery plan for the Customer team.
This role collaborates with a broad range of stakeholders, and would be great for a marketeer who is a strong critical thinker with excellent communication, prioritisation and organisational skills.

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• Salary  - £53,000 - £87,000.  

• Contract type  - This position is a Permanent contract.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 2-3 days a week in the office to connect and additionally on a more ad-hoc basis to attend key meetings. 

• Location - This role is based at our Bracknell Head Office. 

Key responsibilities 

• Supports the Customer Planning Lead on the prioritisation, timely development and holistic management of the Waitrose Customer plan for all parts of the business, ensuring the cross-functional plan translates into more detailed, functional delivery plans.

• Monitors and updates the plan, ensuring inflight changes are appropriately prioritised, agreed and communicated.

• To deliver clear critical paths for annual and seasonal planning that meet the timelines of stakeholders across the business.

• Ensure the planning, prioritisation process allocates appropriate marketing, customer resources to key activities, and that demand for marketing, channels, content & design support is managed.

• To work collaboratively with the wider customer team and across the business in developing the plan - ensuring that support for customer & business objectives is effectively prioritised and developed on time.

• To lead the communication of the Customer Communication plan to the wider business.

• Marketing Governance & Coordination: To provide central coordination in marketing to enable channels to efficiently deliver the Annual Operating Plan.

• Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co- ownership, and demonstrating to customers and each other that it is a better way of doing business.

• Share your knowledge, experiences, ideas and opinion to improve the partnership, speaking honestly and frequently.

• Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your profession.

• Take responsibility for actively engaging with change.

Essential skills/experience you’ll need 

• Extensive experience of working with and improving planning & process

• Good working knowledge of marketing channels

• Leading cross-functional projects

• Managing budgets and resource

• Effective stakeholder engagement and management to senior leadership levels

• Excellent communication skills; both verbal and presentation 

Desirable skills/experience you may have 

• Omnichannel retailing

• Food retail experience

• Executing change / innovation

• Professional marketing qualification

• Project management 

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To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8114190

Closing Date:

May 12, 2025

Pay:

£53,000.00 - £87,000.00 Annual

Contract Type:

Permanent

Hours of Work:

Full time hours

Job Level:

Partnership Level 6

Where You'll Be Working:

Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.