Customer Payment Advisor | Start date: 4 August 2026
Are you a people‑person who loves solving problems and helping customers find the right solution? 💬
Do you want a role where your empathy, communication skills, and confidence truly matter?
👉 We want YOU on our team.
🌟 Why you’ll love working with us:
Hybrid working – enjoy the best of both worlds from home and our Little Island office
A friendly, supportive team culture where success is shared
Real opportunities to grow your career with a trusted global brand
💼 About the role:
As a Customer Payment Advisor (Collections), you’ll:
Speak with customers in a professional and compassionate way
Help customers understand their options and agree on realistic payment plans
This is more than just a job—it’s a chance to build confidence, develop valuable skills, and be part of something meaningful.
🚀 Ready to take the next step? Apply now and start your journey with Capita.
Job title:
Customer Payments Advisor - HybridJob Description:
Salary & Benefits:
€29,432.00 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Shift:
You'll be working on rotational shifts covering the period Monday to Sunday between 8am - 8pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay.
Training & Grad Bay (fully onsite):
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.
Work Location:
You will work from home and our office in Little Island, our office address is:
Capita Customer Solutions
2 Eastgate Rd
Castleview, Little Island
Co. Cork
T45 EK50
Your duties will include:
- Handling inbound and outbound calls to customers
- Contacting customers who have outstanding debt on their account
- Assist customers by ensuring they are back on track with outstanding payments
- Setting up payment plans for customers
- Setting up Direct Debits
- Calculating outstanding debt amounts
- Taking payments from customers
- Taking customers through their account, providing a breakdown of their account.
- Explain debt to each customer and how this is made up and what is outstanding/owing
- Taking customers through steps to get their account back up to date and on track
- Trying to avoid customers being disconnected by offering solutions to make payments
Required experience:
- Previous experience working in similar environment and ideally within a customer collections role
- Able to work comfortably to targets
- Being highly methodical with a thorough attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- MS Excel skills
- Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
- Bringing a proactive attitude with the ability and ambition to develop role in the future
Role Benefits:
- 22 days holidays plus bank holidays
- Opportunity to buy additional holidays
- Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
- Cost of eyecare vouchers for eye examinations and money towards glasses if required
- Access to Capita pension scheme
- Access to Employee Assistance Programme
- Life Assurance Benefit
- Cycle2Work Scheme
Interested?
If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!
Location:
Little Island,
IrelandTime Type:
Full timeContract Type:
PermanentSkills Required
- Previous experience working in a similar environment
- Experience within a customer collections role
- Ability to work comfortably to targets
- Methodical approach with strong attention to detail
- Strong communication skills and ability to build rapport with callers
- Excellent organisational skills
- Ability to work to stringent customer service SLAs and KPIs
- Microsoft Excel skills
- Excellent PC and data entry skills and ability to use multiple systems simultaneously
- Willingness to attend fully onsite training/grad bay in Little Island and work rotational shifts (Mon–Sun, 8am–8pm) in a hybrid model
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
