What that means day to day
- Managing customer accounts to track outstanding balances and follow up on overdue payments by phone and email
- Processing customer payments, refunds and payment arrangements accurately, keeping records up to date at all times
- Investigating payment issues and resolving account queries quickly and professionally
- Working closely with internal teams and external partners to support collections activity and ensure the best outcome for customers
- Helping to maintain smooth day-to-day accounts receivable processes while supporting wider cash flow objectives
What you’ll need to be successful
- At least 3 years’ experience in a payments, accounts receivable or credit control role
- Good working knowledge of Microsoft Office
- Experience setting up payment arrangements with customers
- Strong attention to detail and problem-solving skills
- Confident, professional and customer-focused communication
What you'll get in return
> 🚗 EV Salary Sacrifice Scheme
Bring Your Whole Self to Work.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Skills Required
- At least 3 years' experience in payments, accounts receivable or credit control
- Good working knowledge of Microsoft Office
- Experience setting up payment arrangements with customers
- Strong attention to detail and problem-solving skills
- Confident, professional and customer-focused communication
- Organised, accurate, proactive and comfortable working in a fast-paced environment
What We Do
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology. Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, accreditation, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe. Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology. Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment. Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
