Customer Payment Specialist

About Ameren Services (B&CS)

Ameren Services provides administrative support and services to Ameren Corporation and its operating companies, subsidiaries and affiliates. Ameren Services includes a wide range of skill sets and roles, from finance and legal experts to digital and cyber specialists, plus those charged with ensuring environmental compliance and operational safety. Together, we help execute a strategy that enables Ameren to deliver superior long-term value to customers, shareholders and the environment.

Our benefits include:

• Medical coverage on date of hire

• 100% employer paid cash balance pension plan

• 401(k) with company match fully vested on date of hire

• Minimum of 15 days paid vacation and 12 paid holidays

• Paid parental leave and family caregiver leave

Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees. ​

About The Position
The Customer Payment Specialist is responsible for the support of the non-lockbox (manual/paper-based) payment options for Ameren customers. This includes, but is not limited to pay agents, ACH, credit/debit card, third-party billers.
Key responsibilities include:
● Perform daily activities to meet or exceed all service level agreements with stakeholders
● Support the processes associated with: o 3rd-Party pay agents o Ameren.com payment options o Telephone payments o Direct Pay o 3rd Party Billers/payment processors o EDI and Cash Concentrator
● Communicate and assist in resolving issues related to electronic payments, when appropriate.
● Support the development and use of the various payment options to increase the overall customer experience and satisfaction.
Qualifications
High school graduate or the equivalent required. Six (6) semester credit hours of accounting classes from an accredited university or college required. Three or more years' experience working with a customer service system required. Three or more years' accounts receivable and/or billing experience also required.
In addition to the above qualifications, the successful candidate will demonstrate:
Proficiency with Microsoft Applications (Outlook, Excel, Word, and PowerPoint); and the following Ameren competencies: Think Customer, Inspire and Engage, Foster Innovation, Drive Results, Champion Learning, Build Trust, and Be Strategic.
Additional Information
Ameren’s selection process includes a series of interviews and may include a leadership assessment process. Specific details will be provided to qualified candidates.

#LI-Hybrid

Compensation Range:

At Ameren, base salary is one component of a competitive compensation package for employees. Our pay ranges are broad to allow for movement within our organization and to accommodate different skill sets and levels of expertise. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the base salary offered. Roles are eligible for additional rewards including annual incentive payments based on individual and company performance.

If end date is listed, the posting will come down at 12:00 am on that date:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.