The Role
Contacts patients about delinquent accounts, collects and processes payments, manages payment plans and recurring payments, maintains accounts receivable records, resolves billing discrepancies and complaints, submits insurance changes, handles information requests, and supports departmental collection goals.
Summary Generated by Built In
Job Summary & Responsibilities
The Customer Pay Collector in Forida is responsible for initiating calls with patients to bring accounts current, performing necessary follow up on delinquent accounts, updating and maintaining accurate financial records (including accounts receivable), and ensuring that incoming calls are answered quickly, costumer pay balances are collected, and all departmental goals met.
- Provide customer service regarding billing and collection issues and resolve discrepancies
- Represent the company through professional conversation by means of inbound and outbound calls
- Collect and process payments, payment plans, and recurring payments
- Ability to work effectively both individually and as part of a team
- Initiate resolution to patient complaints
- Advises collections department of required actions for billing
- Submit all Change of Insurance information
- Handles mail for the center including responding to requests for information
- 2 years high volume call center experience
- At least 1 year collections experience
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience
- Strong attention to detail, goal oriented
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- Commitment to excellent customer service
Skills Required
- Two years of high-volume call center experience
- At least one year of collections experience
- Knowledge of billing and collections procedures
- Accounts receivable knowledge or experience
- Strong attention to detail and goal orientation
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- Commitment to excellent customer service
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
